Customer Service specialistThomson Reuters

Respond to incoming calls and email cases providing accurate and timely answers and forward resolution for highly complex issues and requests
Acts with urgency and takes ownership of issues, driving for complete resolution and follow through
Provides support primarily to SCM organization
Backup support for other teams, including frontline, as needed
Manages multiple priorities and works professionally with other departments and business units to drive resolution
Performs research and analysis while ensuring adherence to policies and procedures in resolving customer issues
Interprets customer accounts and assesses downstream impact to mitigate any recurring issues
About You
Bachelor's degree required
Minimum 1 year of customer service experience (preferred)
Quick learner with strong research, problem solving, and troubleshooting skills
Working knowledge of PC and Mac operating systems and Microsoft Office applications (preferred)
Possess strong communication skills and the ability to remain professional in all circumstances
Thrive in a fast-paced, collaborative, high-pressure environment
Able and willing to work in US time zone
What's in it For You?
You will join our inclusive culture of world-class talent, where we are committed to your
personal and professional growth through
Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more
Wellbeing: Comprehensive benefit plans; company-wide Mental Health Day Off; Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing
Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking
Social Impact: Eight employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact
Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we've been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world's most global news services - Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.
We are powered by the talents of 25,000 employees across more than 75 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward.
Accessibility
As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.
We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.
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More information about Thomson Reuters can be found on https://thomsonreuters.com.