travel Customer Service Representative (premium international airline account)บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

Enable your future
 
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.
 
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
 
You will help us deliver excellent service to our partner brands by performing these tasks:
Handle phone-in/chat enquiries of current and prospective members.
Identify cause of problems and recommend solutions.
Provide accurate and efficient processing of reservations or support work relating to mileage redemption, issuing of tickets, and effecting changes to schedules.
Maintain member accounts whenever there are changes in their profiles.
Send program-related collaterals and forms.
Advise on latest promotions and mechanics.
Manage feedback/ complaints and liaise with backend support to resolve members' issues.
Involve in ad-hoc projects.
Meet daily KPI requirement.
Who are we looking for?
College level
Must have at least 12 months Travel or Airline experience in a BPO setting, with hands-on experience in ticketing and reservations
Must have at least 6 months omnichannel experience (voice/email/chat)
Preferably with GDS experience
Strong verbal and written English communication skills
Amenable to work in rotating shifts
Can work in Ortigas Center, Pasig City