Complaint / complaint resolution support process

When a dispute arises, X-MEDIA Joint Stock Company upholds a solution of negotiation and mediation between the parties in order to maintain the member's trust in the service quality of the Company and follow the following steps:

Step 1: Members reflect on website services provided, pay incorrect job postings ... via email:

Step 2 : Customer Care or Corporate Sales company will receive feedback from members. These Divisions proactively resolve quickly and respond to the results of complaints settlement on the basis of the policies announced by the Company.
Step 3: Depending on the severity of the violation, the Company will provide appropriate handling measures. In the case that the two parties cannot reach a common voice through negotiation. The company will bring this case to the competent state agency to resolve according to the law., employers and job seekers are responsible for receiving complaints and assisting job seekers or recruiters in relation to job content posted on the website.
Time to resolve the complaint within 3 days of receiving the complaint.

Submit your complaint at:

Address: at 244A Le Trong Tan, Khuong Mai Ward, Thanh Xuan District, City. Ha Noi
Hotline: 0917.069.888
Email: respects and strictly abides by the provisions of the law on the protection of the interests of job seekers. Therefore, it is suggested that members post recruitment news on the floor to provide complete, accurate, honest and detailed information related to the job content. All frauds and frauds are condemned and must bear full responsibility before the law
Parties including job seekers, employers will have a responsible role in actively solving problems. Employers should be responsible for providing documents to certify information related to the incident that is causing conflict with job seekers. will be responsible for providing information related to job seekers and employers if requested by either party (related to that dispute).
After the job seeker, the employer who has settled the dispute, is responsible for reporting it to the administrators. In the case of a transaction that arises contradictory and the error belongs to the employer: will take measures to warn, close the account or transfer it to the competent law agency depending on the severity of the mistake. will terminate and remove all job content articles of that employer on
If through the form of agreement, it is still not possible to resolve the conflict arising from the transaction between the job seekers and the recruiter, either party will have the right to ask the competent legal authority to dissuade. card to ensure the legitimate interests of the parties.



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X - Media Joint Stock Company

Address: No. 244A Le Trong Tan, Khuong Mai Ward, Thanh Xuan District, Hanoi City - Phone: +84 962.107.888

License number 0105201440 was issued on March 18, 2011 by the Department of Planning and Investment of Hanoi