Customer Service Representative (open to non bpo experience | 1-day hiring)บริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

Enable your future
 
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours
 
Top reasons to work with TDCX
Competitive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
Conducts preliminary investigations and attempts to resolve L1(Level One) E-commerce-related customer service inquiries (small issues, simple queries, within the scope of product documentation) according to the given SOPs.
Become and remain knowledgeable and passionate about leading E-commerce products and services standards.
Investigate and resolve issues that are reported by buyers/sellers/creators such as checking order and logistics status.
Review the reported issues within agreed turnaround times and standards of quality.
Escalate issues to immediate supervisor following proper escalation procedures.
Capable of coping with peaks in contact volumes during promotion seasons.
Complete and pass all required basic product related trainings.
Who are we looking for?
College level applicants with at least 1 year experience in a BPO or a non-BPO setting
College graduates with at least 6 months experience from any industry
Chat support experience is highly preferred
Able to type at a speed of at least 40 words per minute
Excellent verbal and written English communication skills
Amenable to work in rotating shifts
Can work in Ortigas Center, Pasig City