billing support specialist ( Work from Home)TSG Outsourcing

How to Apply:
Copy and Paste the Link below in the browser to generate the application form:
https://portal.thrivesource.com/signup/applicant
 
Rate: $8.5/hr, and earn up to PHP 91,000+/month.
Schedule: US time zones (PST/EST) or EMEA
 
BILLING SUPPORT SPECIALIST (WORK FROM HOME)
 
About the Role
 
We're looking for experienced customer-facing technical Billing Support Specialists to join our growing Billing Support team. The role involves handling billing, payments, subscriptions, and usage-based pricing inquiries for our AI-powered coding tool. The position requires a high level of technical understanding to explain complex billing logic and usage-based pricing to customers.
 
Responsibilities:
Resolve customer-facing billing and account support tickets including subscription, payment, refunds, and usage-related customer issues.
Explain usage-based pricing and billing logic to users.
Investigate and reproduce billing-related bugs by reviewing account history, usage data, and system logs, and document findings for Engineering.
Identify and handle fraud- or legal-related inquiries.
Collaborate with Engineering and Product teams on edge cases.
Maintain billing FAQs, internal SOPs, and technical documentation
Identify patterns in billing/system issues and recommend improvements to tooling or policies.
Required Qualifications:
1+ years of recent experience with usage-based or subscription billing in a customer-facing role, preferably with a SaaS or AI company.
In-depth, hands-on experience with Stripe or a similar modern billing platform, with full access to and ownership of billing workflows rather than limited BPO or restricted-access tools.
Experience owning billing tickets as an individual contributor from investigation through resolution, rather than primarily escalating billing issues to an SME or specialized team.
Experience handling billing cases, including refunds, credits, subscription management, proration, payment recovery, or usage-based pricing models.
Comfortable reasoning about technical or usage-based systems (e.g., quotas, limits, API usage, and consumption-based models).
Experience working in a high-volume, ticket-based support environment with SLAs.
Track record of cross-functional collaboration with Engineering, Product, or Compliance teams.
Strong written English skills and high attention to detail when handling financial data.
Ability to work independently with minimal supervision.
Experience creating or contributing to SOPs, knowledge bases, or internal process guides.
Strong judgment when handling sensitive data, fraud, or legal escalations.
Based in the Philippines with a stable home internet connection.
Nice to Have Qualifications:
Experience investigating and troubleshooting technical issues, including reviewing logs, reproducing bugs, and conducting root cause analysis.
Experience supporting technical users, developers, or API-driven products.
Strong interest in AI and emerging technologies, with a willingness to learn and stay current with AI-powered products and tools.
Important Note:
 
We're open to candidates with stronger technical support backgrounds and lighter billing experience, provided their billing experience is recent. Success in this role requires a strong combination of recent, hands-on billing experience, direct experience navigating billing platforms (especially Stripe or similar), ownership of billing cases from investigation through resolution, and strong troubleshooting skills.