Customer Service associate for a computer accessories companyLTVplus

Customer Service Associate for a Computer Accessories Company MRF: 114581Is This YOU? Then We Want to Meet You!
We're seeking a Part-Time Customer Service Associate (Non-Voice) to support one of our eCommerce clients - a leading brand known for designing and building high-quality computer accessories trusted by tech enthusiasts worldwide.Requirements
At least 1 year of customer service experience
Proficient in Shopify - for order management
Proficient in Zendesk - for ticket management and customer communication
Skilled in handling pre-sales and post-sales inquiries, including: Shipping delays, Product defects, Refunds and cancellations
Strong problem-solving, communication, and multitasking abilities
Detail-oriented and adaptable to a fast-paced environment
Able to collaborate with international teams to deliver seamless customer support
Familiar with mechanical keyboards, replacement keycaps, and mice
Who We Are: At LTVplus, we're all about delivering WOW-worthy customer experiences for brands worldwide. We're a remote-first company with a team spread across the globe, embracing flexibility and diversity in everything we do. We work with various clients, bringing personalized support to enhance their customer experiences.Your Mission Will Be To:
Customer Support: Manage pre- and post-sales inquiries, resolve issues promptly, and provide accurate information.
Ticketing & Order Tracking: Use Zendesk to track and resolve support tickets, and monitor Shopify orders for shipment updates, tracking, and delivery status.
Issue Resolution: Address product defects, process returns, replacements, or refunds, and keep customers informed throughout.
Data & Compliance: Handle customer data deletion requests, ensuring privacy compliance and data integrity.
Product & Shipping Support: Offer product recommendations, assist with customs and shipping issues, and provide local distribution updates.
Documentation & Collaboration: Maintain detailed records of customer interactions and work closely with internal teams to ensure swift issue resolution and customer satisfaction.
Tech Checklist - Gotta Have It!
A reliable computer (at least with an i5 processor) and a stable high-speed internet connection.
A quiet, cozy workspace to handle calls and chats like a pro.
Flexible with work schedule.
Ready to use your skills to deliver top-tier service in a fast-paced and supportive environment?Note: ONLY SHORTLISTED CANDIDATES WILL BE CONTACTED
LTVplus

Makati City, Metro Manila
Permanent
Part-time