earn up to 31k monthly* as a Customer Service concierge | cebuบริษัท เทเลไดเร็ค เทเลคอมเมิร์ซ (ประเทศไทย) จํากัด

Job Highlights
Up to ₱3,000 in eGCs for application milestones*
15% Monthly Performance Incentives upon regularization*
HMO and life insurance coverage*
Comprehensive health insurance coverage for dependents, including senior citizens and domestic partners.
Fast-track promotions and competitive packages.
Employee Assistance Program and Mental Health Consultations.
All candidates must have at least one (1) valid government-issued ID and a soft copy saved on their phone for verification purposes.
 
*Milestone promo is for select classes only. Terms and Conditions apply.
 
Enable your Future
 
At TDCX, we believe that every career move should propel you forward. Work alongside innovative teams, support the growth of the world's most forward-thinking brands, and explore what's possible when human expertise meets technology. Together, we'll enable the future - starting with yours.
 
Top reasons to work with TDCX
Attractive remuneration, great perks, and performance incentives
Comprehensive medical, insurance, or social security coverage
World-class workspaces
Engaging activities and recognition programs
Strong learning and development plans for your career growth
Positive work culture that enables your future
Easy to locate area with direct access to public transport
Flexible working arrangements
Be coached and mentored by experts in your field
Join a global company, winner of hundreds of industry awards
What is your mission?
 
As Platinum Services Concierge, you will be working on providing the very best service experience to our most loyal and important customers. From booking the services until actual service delivery.
Create a 'Peace of mind' to our Platinum Guests: deliver great customer service to Blacklane's most important and demanding customers.
Create a relationship with our guests: being the main point of contact for them and trying to fulfill their needs - nothing is too fancy for us.
Collaboration with our chauffeurs: make sure that only the best chauffeurs will be assigned to our Platinum guest bookings.
Stakeholder Management: Collaborate closely with the client as a stakeholder to ensure alignment on priorities and activities.
Servicing our customers on various issues through 3 modes of communication such as emails, phone calls, and live chat
Meet customer satisfaction, efficiency metrics, and issue resolution targets, exceed customer expectations, and build customer loyalty.
Propose resolutions and follow up with customers on time and offer recommendations to prevent similar issues raised by the customers from repeating by providing feedback to client.
Develop and maintain a vast knowledge of Blacklane's products and latest offerings.
Who are we looking for?
Completed at least 2 years in college
Must have at least 1 year customer service experience in a BPO set up
Candidates with at least 6 months customer service experience supporting ride-hailing services, reservations, or concierge functions within the transportation or travel sector may be considered
Experience in multichannel customer support (email, phone, and chat) is required
Strong verbal and written English communication skills
Amenable to work in rotating shifts
Can work onsite in IT Park, Cebu City
About TDCX
 
Singapore-based TDCX is a global business process outsourcing (BPO) leader, offering advanced customer experience (CX) solutions, sales and digital marketing services, and content moderation. It caters to industries such as digital advertising, social media, e-commerce, fintech, gaming, healthtech, media, technology, and travel & hospitality.
 
TDCX's smart, scalable approach-driven by innovation and operational precision-positions it as a key partner for companies targeting tangible outcomes. With more than 20,000 employees across 39 locations worldwide, TDCX delivers robust coverage across Asia, Europe, and the U.S.
 
Visit www.tdcx.com for more info.