Customer support specialist - bgcNimbyx Philippines, Inc.

Location: 31st Floor, One World Place, 9th Ave, Taguig, NCR
Work set-up: Hybrid, 2x per week (Onsite for first 3 months)
Schedule: Shifting System
Job Type: Full-time
As the Customer Support Specialist, you will focus on building strong long-lasting relationships by understanding our customer's needs and providing innovative solutions to help them grow their business.
As part of a growing team, you will provide ongoing account management and technical support, with a positive can-do attitude. You will be the main point of contact for your portfolio of customers, and you will know your clients' business inside out. This position requires a driven and tech-savvy professional with great listening skills, a collaborative work ethic, exceptional problem-solving skills, and a willingness to roll up your sleeves to get the job done.
Responsibilities
Ensure customer satisfaction by providing world-class customer service at every touchpoint with our clients (phone, email, and live chat)
Focus on ensuring clients get the most out of Evident's products and services by conducting training via webinars as well as occasional onsite training.
Handle complex technical questions in a timely/professional manner
Provide Relay customer feedback on new products and services to business owners
Report bugs/issues to software developers
Proactively assess, clarify, and validate customer needs on an ongoing basis
Drive customer satisfaction to increase adoption of different evident services
Desired Qualifications, Skills, and Experience
Previous customer support/customer service experience, preferably within a B2B SaaS model.
Experience or exposure in the digital dental workflow is highly preferred
Experience in technical and customer support for dental equipment is highly preferred
Good communicator: asking the right questions and listening also to what is not being said
Great analytical abilities and attention to detail, but keeping the big picture in mind
Able to explain technical components in simple language (aka. you can get your Grandma to understand her iPad)
Willingness to roll up your sleeves and get into the details of the business, manage customer accounts, and drive the business to hit our KPIs
Teamwork mentality and willingness to assist wherever needed
Our team primarily supports North American customers and will expand to Australia, the Middle East, and Europe. Hence successful candidates must be open to shifting schedules.
Our comprehensive benefits package includes health and life insurance, medical reimbursement for non-HMO covered expenses, de minimis benefits, a performance bonus, and generous paid time off that can even be converted into cash.
At Nimbyx, we are united by our vision to change the way the world views Filipinos, and we are committed to living our purpose: innovating for a healthier world.
Nimbyx empowers disruptive technology companies to grow exponentially by providing capital, personnel, and expertise. We supply the means to transform daring ideas into remarkable businesses, from software development to digital marketing and beyond.
A career at Nimbyx presents the opportunity to join a team with a unique combination of diverse expertise, top talent and strong management, who all set a powerful foundation for sustainable growth and a brighter future.
Summary of role requirements:
Looking for candidates available to work on weekdays
2-3 years of relevant work experience required for this role
Working rights required for this role