renewals & Customer experience specialist (hybrid - cyber sigma, taguig)TSG Outsourcing

How to Apply:
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https://forms.gle/6jCzuQw2WhQsN3Kf8 
 
Rate: $8/hr and earn up to PHP 83,000+/month 
Schedule: US Business Hours (EST/PST overlap) 
 
Renewals & Customer Experience Specialist (Hybrid - Cyber Sigma, Taguig)
 
About the Role
A flexible, customer-facing role for someone who can run a renewal one hour and drive a customer engagement campaign the next - wherever GTM Operations needs the support most. Retain and grow recurring revenue while deepening the customer relationship across the post-sale lifecycle.
 
You'll own a portfolio of subscription renewals end-to-end and take on Customer Success/Experience work - reading customer signals, running outreach, and driving engagement - flexing between the two based on workload, priority, and where the team needs you. This is a true utility role for someone who thrives on variety and gets energy from solving the next problem in front of them.
 
Responsibilities
Plan and run customer email campaigns and lifecycle communications that drive adoption, engagement, and retention.
Operate against a defined renewal lifecycle - prepare, quote, and sign in months 9-12. Book accurately and on time.
What You'll Do
Renewals
Own renewal opportunities from prep to signature: customer outreach, generate accurate quotes, negotiate terms, and book on or before the subscription renewal date all while keeping next steps and risk notes current
Partner closely with Account Executives, Services, and the Customer Experience team on strategy, risk mitigation, and executive alignment. Respect clear rules of engagement - AEs own new and add-on business; you own assigned renewals and true-ups.
Monitor account health and predictive likelihood-to-renew scoring to triage your book of business, prioritize outreach, and trigger interventions early.
Customer Success & Experience
Identify and act on data-based customer signals - product usage, health scores, engagement patterns, and support trends - and turn them into the right intervention at the right time.
Plan and run customer email campaigns and lifecycle communications that drive adoption, engagement, and retention.
Execute post-sale activities that support both customers and internal CloudBees teams: onboarding nudges, adoption check-ins, renewal readiness, and feedback loops.
Flex where it counts
Pivot quickly between renewals and Customer Success/Experience work based on workload, priority, and where GTM Operations needs support.
Re-prioritize without losing momentum. The work shifts often - you'll be comfortable changing focus on short notice and picking things back up cleanly.
Operate with limited oversight. You'll set your own pace, manage your own follow-through, and raise your hand when something needs a decision.
Must-have Qualifications
3-5+ years in B2B SaaS across renewals, sales, Customer Success, or Customer Experience - a blend across these is ideal, since this role lives at the intersection.
Required: proven experience engaging customers directly via email and virtual meetings, with the communication skills to match - this is a customer-facing role
Required: flexibility and adaptability - you can quickly shift focus across priorities and stay effective when the plan changes.
Renewal execution and forecasting discipline: full-cycle quoting → negotiation → booking, with best-case/worst-case forecasting and documented risk and next steps.
Customer Success/Experience fluency: reading data-based signals and acting on them, plus building and running customer email campaigns and proactive outreach.
Commercial acumen: multi-year SaaS terms, pricing, ramp/true-up mechanics, partner transactions, and confidence with procurement and legal redlines.
Tools fluency: Salesforce (or equivalent) + CPQ/CLM + e-signature + billing/entitlements, plus CS tooling, health dashboards, and playbooks.
Metrics-driven, with disciplined CRM hygiene - clean opportunities, stages, notes, and a 120-day rolling forecast.
Strong written and verbal English and clear, handbook-first documentation habits.
Independent, self-motivated, and proactive, with a track record of operating with limited oversight in a fast-paced environment.
Work playbook-first, from a secure workspace (SSO, least-privilege access, a compliant device) with reliable connectivity.
Nice-to-have Qualifications
Experience in using AI based tools (Chat-GPT, Claude, Co-Pilot, etc.)