Customer Service specialistViking Cloud

We are looking for Contact Sales Associates that are ready to join a cybersecurity firm with an executive leadership team with proven success in the market. This hiring is in line to our company expansion in the Philippines.
Responsibilties:
Achieve targets - Achieve daily/weekly/monthly KPI's set out by the business to support our customer's needs. Be part of a team striving towards growing our business.
Customer Engagement - Provide Security and/or Compliance support via multiple customer engagement channels, including voice, webchat, email and SMS.
Customer Experience - Provide exceptional customer experiences at every customer touchpoint. You will be assessed using our industry leading quality program and receive regular feedback, coaching and support to ensure success.
Security Assessments and Support - You will assist and/or manage customer profiles to determine their Security and Compliance requirements and complete/maintain the subsequent security assessments to determine security and compliance status.
Product Awareness - Identify opportunities to promote and up-sell additional security and compliance products when supporting customers based on their customer profile.
Other - Undertake additional tasks as necessary based upon business needs.
Qualifications:
Excellent 'all-round' communication skills
Ability to work flexible shifts whilst displaying impeccable schedule adherence
A team player with a positive outlook and a passion for customer service
Strong attention to detail and the ability to multitask
Excellent computing skills
Strong decision-making and problem-solving skills
1 years' experience in a fast-paced customer service environment (preferably)
Amenable to temporary work from home set-up