Customer Service specialist 2Juniper Networks
Workplace: MetroManila, Manila, Taguig
Salary: Agreement
Work form: Full time
Posting Date: 08/11/2025
Deadline: 13/03/2021
About the Position:
This position is responsible for working on a team of people that are responsible for managing the Global Services Spare Parts Inventory in the Global Support Operations organization. This role works on a Global team were time zones span across many countries.
Responsibilities:
The primary goal of this position is to ensure the accuracy and quality of information contained within the various system used within the Global Support Operation organization for support of contracted customers.
This function will work closely with the Global Planning team, Inventory Management, external vendors and partners, and other organizations to monitor, validate and maintain the data and to correct exceptions as discovered.
In addition, the role will also have responsibility for the following area / tasks.
Key Responsibilities:
Validate daily inbound notifications and ensure accuracy and completion of system related transaction.
Work with Contract Manufactures (CM's) to ensure conformance to requirements for documentation and transportation requirements.
Provide feedback to Manufacturing and Contract Manufactures (CM's) on deviations from established processes and work to identify root cause and implement corrective actions to prevent.
Provide support to Planning and theater teams in creating orders to reposition inventory from Distribution Center or depot locations to fulfill or satisfy demands or requests for support.
Act as focal point for Third party Logistics (TPL) providers on questions in conjunction with Juniper part numbers, valuation, or compliance related information.
Review daily inbound receipts for the Central Receiving (CR), Depot Stocking Locations (DSL), and Distribution Centers (DC).
Monitor the daily backorder / inventory reports for the Depot Stocking Locations (DSL), andredistribute parts as required to ensure maximum utilization of inventory.
Define, document, and create written policies and procedures for the Inventory Control function and department.
Monitor and follow up on system generated notifications and errors and reconcile in order to maintain overall inventory accuracy.
Implement automated solutions to reduce manual effort and increase accuracy of information and automation of on-going programs, reports, or requirements.
In-depth knowledge of current and key supply chain / logistics practices and processes, as well as best practices.
Ability to demonstrate the ability to achieve results where there is limited direct authority over people or processes.
Capacity to build strong relationships both internally and externally with departments, teams, and external vendors and suppliers.
Proven ability to adapt and manage effectively in fast paced and changing environment.
Communicate easily with people at multiple levels within and outside the organization.
Good time management skills and the ability to prioritize projects, and multiple processes or tasks as required.
Ability to work and manage time independently without close supervision and being able to achieve results within designated timelines / timeframes.
Strong problem solving and resolution skills, with excellent attention to detail, ability to review and root cause activities for corrective action.
Minimum Qualifications:
3 - 5 years' experience in working in the Supply Chain and/or Logistics field dealing with vendors, suppliers, and operations on a Global basis.
3+ Years background in Services Organization.
Strong analytical skills.
Preferred Qualifications:
Strong Project Management skills.
SAP Experience
Other Information:
Relocation is/is not available for this position
Travel requirements for the position
0%
Juniper Networks
This position is responsible for working on a team of people that are responsible for managing the Global Services Spare Parts Inventory in the Global Support Operations organization. This role works on a Global team were time zones span across many countries.
Responsibilities:
The primary goal of this position is to ensure the accuracy and quality of information contained within the various system used within the Global Support Operation organization for support of contracted customers.
This function will work closely with the Global Planning team, Inventory Management, external vendors and partners, and other organizations to monitor, validate and maintain the data and to correct exceptions as discovered.
In addition, the role will also have responsibility for the following area / tasks.
Key Responsibilities:
Validate daily inbound notifications and ensure accuracy and completion of system related transaction.
Work with Contract Manufactures (CM's) to ensure conformance to requirements for documentation and transportation requirements.
Provide feedback to Manufacturing and Contract Manufactures (CM's) on deviations from established processes and work to identify root cause and implement corrective actions to prevent.
Provide support to Planning and theater teams in creating orders to reposition inventory from Distribution Center or depot locations to fulfill or satisfy demands or requests for support.
Act as focal point for Third party Logistics (TPL) providers on questions in conjunction with Juniper part numbers, valuation, or compliance related information.
Review daily inbound receipts for the Central Receiving (CR), Depot Stocking Locations (DSL), and Distribution Centers (DC).
Monitor the daily backorder / inventory reports for the Depot Stocking Locations (DSL), andredistribute parts as required to ensure maximum utilization of inventory.
Define, document, and create written policies and procedures for the Inventory Control function and department.
Monitor and follow up on system generated notifications and errors and reconcile in order to maintain overall inventory accuracy.
Implement automated solutions to reduce manual effort and increase accuracy of information and automation of on-going programs, reports, or requirements.
In-depth knowledge of current and key supply chain / logistics practices and processes, as well as best practices.
Ability to demonstrate the ability to achieve results where there is limited direct authority over people or processes.
Capacity to build strong relationships both internally and externally with departments, teams, and external vendors and suppliers.
Proven ability to adapt and manage effectively in fast paced and changing environment.
Communicate easily with people at multiple levels within and outside the organization.
Good time management skills and the ability to prioritize projects, and multiple processes or tasks as required.
Ability to work and manage time independently without close supervision and being able to achieve results within designated timelines / timeframes.
Strong problem solving and resolution skills, with excellent attention to detail, ability to review and root cause activities for corrective action.
Minimum Qualifications:
3 - 5 years' experience in working in the Supply Chain and/or Logistics field dealing with vendors, suppliers, and operations on a Global basis.
3+ Years background in Services Organization.
Strong analytical skills.
Preferred Qualifications:
Strong Project Management skills.
SAP Experience
Other Information:
Relocation is/is not available for this position
Travel requirements for the position
0%
Juniper Networks
Other Info
Taguig City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Juniper Networks
About the company
Position Customer Service specialist 2 recruited by the company Juniper Networks at MetroManila, Manila, Taguig, Joboko automatically collects the salary of , finds more jobs on Customer Service Specialist 2 or Juniper Networks company in the links above