Customer Service RepresentativeUber

Marketplace team's primary responsibility is to adjust restaurants' delivery radii using a tool called Terra to ensure market health and restore market equilibrium from over demand or over supply. This is to ensure healthy supply and demand. The work of the team is split between 2 main functions/tasks - Live Monitoring and Adhoc/core tasks for the different regions we support namely APAC, EMEA and US&C.
What the Candidate Will Do
The work of the team is split between 2 main functions/tasks - Live Monitoring and Adhoc/core tasks for the different regions we support namely APAC, EMEA and US&C.
You will be using a tool called Terra to monitor restaurant radius to ensure market health and reliability.
You will be completing critical daily/weekly tasks as assigned to you
What the Candidate Will Need / Bonus Points
Basic Qualifications
Communication Skills: Proficient in the English language both in written and verbal modalities.
Critical Thinking Skills: Ability to analyze the problem, apply logical and structured thinking to resolve problems accurately.
Technical Skills: Should be able to navigate computer operating systems and the ability to perform common functions in Microsoft and Google applications.
Behavioral attributes: Should be able to show adaptability in the ever-changing work environment and treat every assigned project/task with its due importance.
Work experience in a high energy, productive environment.
Excellence in both written and spoken English.
Exceptional comprehension and writing skills.
High proficiency using computers (typing, quickly navigating between various tools) and software.
Excellent problem solving skills, ability to connect effectively what users are asking for with answers to their true issues.
Passion for creating support experiences that exceed users' expectations.
Willingness to work in a team environment, contributing to a collaborative work environment where people learn from one another and continuously improve processes on behalf of users.
A willingness to work on different shifts, totaling 40 hours per week, including weekends and weekly evening shifts.
A bachelor's degree from any field is preferred but not a requirement.
About Uber
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time