Customer Service Representative (csr) | billing specialistEastvantage Business Solutions Inc.

Job Description
Monitor billing board and either respond to customer billing enquiry or escalate to billing team.
Log all customer interaction into the ITSM.
Use ITSM, phone, billing and provisioning application to access data and answer customer billing enquiries within service level targets.
Respond to requests for service and product information, billing enquiries via phone and electronically
Advise callers on current status or follow up actions as appropriate.
Liaising with other internal areas to provide answers for customers.
You will be expected to keep billing board tickets at the minimum level.
You will be expected to clear billing platform error bucket including usage and charge error buckets across all business units.
Familiar with Selcomm billing platform is desirable.
You will be expected to start billing cycle on time, QA billing cycle and issue customer invoices and close billing cycle on time.
You will be expected to work in conjunction with the provisioning team and the sales channel to achieve the desired business and client objectives.
Through reporting ensure that all aspects of the client order are billed and that charges are reconciled back to a cost, be it network or internal.
Facilitate an open and proactive approach to supporting sales teams, service delivery and project managers.
Professional conduct and behavior in all dealings with customers, suppliers, colleagues and company
personnel
Minimum Qualifications
Strong analytical and problem-solving skills, the ability to determine how to resolve an issue based on a complex set of variables
Experience in CSR and billing operation.
Self-motivated, with high learning aptitude, resourceful and demonstrates initiative
Excellent organizational, time management and multitasking skills.
Attention to detail, accuracy and strong data entry skills essential
Ability to work autonomously and in a continually evolving team environment
A genuine desire to own a problem, completely through to its resolution
Demonstrate a positive attitude and a instill integrity in the team through words and actions whilst maintaining leading by example.