Customer Service OfficerSnaphunt

The Offer
Accelerate your career in a fast-growing FinTech startup
Be a part of a diverse and international environment
The Job
You will be responsible for :
Actively seeking solutions to the difficulties faced by customers, and helping customers to use the platform to operate their business
Handling inbound queries from customers and provide technical and product support via multiple channels (email, chat, WhatsApp, phone)
Building knowledge on the company and financial products & services to be able to help clients with advanced questions
Working closely with our other teams, such as the onboarding, compliance, product, and marketing teams, to resolve issues and escalate opportunities for improvement
Engaging customers proactively at key moments in their lifecycle with the company.
Liaising with other departments as required to resolve customer issues and questions.
The Profile
You have at least 3 years experience in a customer-facing role.
You have proven track record & experience in customer success or sales.
You have positive get-it-done attitude and proud to contribute to the success of a fast-growing startup.
You have great communication skills.
You have strong interest in learning all about fintech and financial services.
You love to talk to and help customers.
The Employer
Our client is a Fintech startup backed by a top global incubator. Headquartered in Singapore with operations across South East Asia, they provide small and medium businesses convenient financial services including debit and credit card products, digital banking and cash management systems.