Customer Service associateBosch

Company Description
Established in 1985 as a monitoring center and provider of communication services, Bosch Service Solutions today ranks among the leading international providers of Business Process Outsourcing services. Employing more than 4,000 associates in Europe, Asia and South America, Bosch Service Solutions provides and optimizes business processes for our customers.
Job Description
Take responsibility: process orders, inquiries and claims. Order management/ Tracking inquiry
Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
Conscientious coordination: Keep customer updated of case status and resolution times
Qualifications
Personality: team player, pleasant disposition and strong customer service attitude, pro-active, positive "can do" attitude
Knowledge and experience: 1-2 years' experience in customer service
Working practice: strong attention to details, quality-conscious and results-driven
Languages: Business English
Education: Bachelor's degree in any field
Schedule: Day shift, amenable to work on-site
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted.
SmartRecruiters

Taguig City, Metro Manila
Permanent
Full-time