Customer Service associate - mandarin speakerBosch

Company Description
At Bosch, we shape the future by inventing high-quality technologies and services that spark enthusiasm and enrich people's lives. Our promise to our associates is rock-solid; we grow together, we enjoy our work, and we inspire each other. Join and feel the difference.
Established in 1985 as a monitoring center and provider of communication services, Bosch Communication Center has evolved over the past few decades into a successful international provider of Business Process Outsourcing services
By steadily expanding our areas of expertise, we have transformed ourselves into a leading solution provider across a wide range of different industries. That's why we decided to change our name to Bosch Service Solutions as of September 1, 2014.
We also see this change in name as expressing a promise to our customers that we will constantly strive to exceed their expectations with our innovative, comprehensive service solutions.
Job Description
Take responsibility: Receive and professionally respond to user inquiries and requests, offer premium services in your daily contact with automobile customers, handles and resolves eCall (emergency calls) and iCall inquiries (Informational services/conceirge)
Reliable implementation: Follow up on open cases/ tickets to ensure proper response and satisfactory resolution, keep detail oriented documents regarding problems and solutions for reference
Conscientious coordination: Keep customer updated of case status and resolution times
Qualifications
Personality: team player, strong customer service attitude, pro-active, positive "can do" attitude, and stress resistance in emergency situations
Knowledge and experience: minimum of 6 months experience in customer service. Line of Business: Mobility Services
Working practice: strong attention to details, quality-conscious and results-driven
Languages: Fluent communication skills (oral and written) in Mandarin and Business English
Education: Bachelor's degree in any field
Schedule: Willingness to work in shifting schedule, weekends, holidays and working on-site
Additional Information
Kindly attach your resume in your application. Only shortlisted candidates will be contacted.
Bosch

Taguig City, Metro Manila
Permanent
Full-time