Associate account resolution representativeWells Fargo

About this role:
Wells Fargo is seeking an Associate Account Resolution Representative...
In this role, you will:
Support Account Resolution functional area as an entry level Account Resolution Specialist by utilizing the knowledge of company products, services, policies, procedures, and Account Resolution systems
Apply knowledge when communicating with delinquent customers
Seek ways to improve quality customer experience by collecting and negotiating terms of repayment on outstanding account balances
Perform routine transactional tasks, such as taking inbound calls and making outbound calls by utilizing either an auto dialer or direct dial system to determine reason for delinquency
Receive direction from supervisors, and escalate questions and complex issues to Account Resolution individuals
Interact with immediate Account Resolution team on basic Account Resolution related information, as well as internal and external customers
Required Qualifications, US:
6+ months of Account Resolution, customer contact, Customer Service, or Sales environment experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Required Qualifications, International:
Experience in Account Resolution, customer contact, Customer Service, Sales environment, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
Desired Qualifications:
At least 2 years College Education
1+ years of experience in one or a combination of the following- customer service, collections or sales environment
1+ years in a BPO setting
Job Expectations:
Works in a professional, customer centric and high volume environment taking inbound calls, making outbound call utilizing an auto dialer or direct dial system to initiate customer contact and determine reason for delinquency
Provides exceptional service while being empathetic while evaluating customer's situation to provide relevant solution in creating terms for repayment
Mitigating risks by adhering to policies and procedures as well as local, state and federal regulation
Amenable to work during night shifts, weekend and holidays
We Value Diversity
At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Wells Fargo

Taguig City, Metro Manila
Permanent
Full-time