admin, Customer success platformLondon Stock Exchange Group

Day-to-day administrator of the Gainsight platform, responsible for ensuring that reports and dashboards in Gainsight fit for purpose through closely managing data integrity and the rules engine
Works closely with the Platform Manager to ensure rules engine and architectural changes align with reporting requirements, and impacts on reporting and understood and managed
Has Gainsight Admin privileges and would take actions in both sandbox and production environments.
Understand relational databases and translates data ingested into Gainsight into insights through best practice reporting and analytics
Acts as level 2 support contact and works with the Platform Manager to reach resolution of incidents
Manages user accounts and group settings
Contributes to communicating changes to key partner groups in Customer Success, Technology, Sales and Operations
Tracks effectiveness of changes through reporting and analytics, including building platform performance reports for senior audiences
Build and maintain strong relationships with partners in Technology and Customer Success
Works across time zones with audiences at all levels, including executive and manager-level audiences
Knowledge & Skill :
Strong understanding of reporting and analytics to drive decision making
Experience of administrating of a business tool or platform
Experience of providing support to users of a business platform
Certified Gainsight administrator
Experience in SaaS B2B industry
Highly familiar with Customer Success Platforms
Highly familiar with Salesforce
At LSEG, we believe that creating a diverse and inclusive organisation is fundamental to the way we deliver on our promise - and our purpose. You'll be part of an organisation of over 25,000 people, spanning 70 countries. We recognise the individual perspectives each of our colleagues brings, and our diverse workforce is one of our greatest strengths. In supporting collaboration and creativity and encouraging new ideas across a diverse and inclusive workforce, we can improve how we are driving financial stability, empowering economies and enabling customers to create sustainable growth.
LSEG offers a range of tailored benefits and support from healthcare and retirement planning to paid volunteering days and wellbeing initiatives.
We are an equal opportunities employer. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.
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If you are submitting as a Recruitment Agency Partner, it is essential and your responsibility to ensure that candidates applying to LSEG are aware of this privacy notice.
London Stock Exchange Group

Taguig City, Metro Manila
Permanent
Full-time