zoom 328: billing specialist ( CUSTOMER SERVICE/bpo experience)KMC Solutions, Inc.

The Purpose Driven Career Objectives of a Billing Specialist ?
Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom! ?
The Billing Specialist will handle all billing related activities to ensure that invoices issued to customers are recorded accurately, completely and timely in the financial system. ?
To apply for Billing Specialist, you are excellent at: ?
? * Investigate and respond to customer billing inquiries via email and live inbound/outbound phone calls including live over Zoom
? * Customer and internal facing with the ability to process Billing and AR aspects of the business
? * Proficient knowledge of workflow between multiple programs (Zuora, OP, Salesforce)
? * High level account analysis, research, and troubleshooting with technical issues the customer faces on via the billing portal and billing system
? * Ability to collaborate with other departments cross-functionally regarding customers accounts and inquires
? * Review invoices and create manual adjustments, as necessary
? * Process credit and debit adjustments
? * Update billing records with contact information changes
? * Assist with payment posting and reconciling procedures
? * Assist the Collection team to manage customer disputes and payments
? * Assist Revenue/System team in data clean up projects
? * Identify and escalate issues found in the billing system to engineering for resolution
? * Assist the Billing Manager to evaluate current processes, recommend and implement improvements to improve operational efficiency and successful customer experiences
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Your Success Profile includes: ?
? * MUST speak English fluently
? * Bachelor's degree in related field or equivalent experience
? * 1+ years of accounts receivable, billing, or finance experience
? * Experience in Customer Service is preferred
? * Effective verbal and written communication skills
? * Strong interpersonal and professional skills
? * Strong problem-solving skills
? * Strong computer skills (i.e. excel) - Experience in Zuora and Zendesk is preferred, but not required.
? * Ability to handle large volume of details - detailed oriented and multi-tasking
? * Ability to work in a fast-paced environment and team setting with other individuals
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KMC Careers ?
If you're a rockstar at what you do and looking to be a part of our amazing story, we want to hear from you! ?
We offer attractive salaries and benefits plus you get to work in some of the Philippines' best flexible workspaces. Our employees also get to enjoy exclusive discounts, rewards and freebies, and invites to our monthly events. We are always recruiting for roles in IT & Development, Marketing, Business Administration, HR & Recruitment and Legal & Finance Roles. ?
KMC provides quality employment opportunities for job-seekers looking for a career that is both challenging and fulfilling. We are also committed to providing equal opportunities at every selection stage. We do not discriminate due to age, gender, sexual orientation, ethnicity, nationality, and religion. ?
Work with Us. Grow with Us. ?
KMC Solutions offers a variety of career opportunities in Metro Manila, Cebu and Clark & Iloilo. We are always looking for talented and enthusiastic individuals who are ready to make their next big career move. ?
Our Culture ?
At KMC, we foster an inclusive and positive workplace for all. We push our members to succeed in everything they do through our collaborative work environment. We encourage our community to work hard and reach their full potential while delivering results that matter for our members and you as professionals. ?
We host amazing and quality events and implement people-centric policies to work flexibly. We ensure that everyone in our expansive network is engaged, from our internal employees and those who work on behalf our offshore partners. ?
Life within KMC: Work Hard Party Harder ?
At KMC, we work hard and we are committed to putting our best foot forward in everything we do. Everyone is encouraged to be an individual while also working for the collective good of the KMC Community. We believe mistakes are opportunities and that you should not present a solution without a problem. ?
We also know when hard work deserves to be recognized so we reward our employees with monthly parties, free trips and much much more!
Please refer to the job description.
Bossjob

Makati City, Metro Manila
Permanent
Full-time