zoom 283: billing specialist ( CUSTOMER SERVICE/bpo experience)KMC Solutions, Inc.

Functional overview
Zoom is growing at an explosive pace by every measure - revenues, people, innovation, and customers. Led by Eric S. Yuan, the #1 ranked CEO on Glassdoor, our unique culture makes Zoom an awesome place to work. We are expanding teams across the organization. If you are motivated by delivering happiness, come join us at Zoom!
The Billing Specialist will handle all billing related activities to ensure that invoices issued to customers are recorded accurately, completely and timely in the financial system.
Duties and responsibilities
Investigate and respond to customer billing inquiries via email and live inbound/outbound phone calls including live over Zoom
Customer and internal facing with the ability to process Billing and AR aspects of the business
Proficient knowledge of workflow between multiple programs (Zuora, OP, Salesforce)
High level account analysis, research, and troubleshooting with technical issues the customer faces on via the billing portal and billing system
Ability to collaborate with other departments cross-functionally regarding customers accounts and inquires
Review invoices and create manual adjustments, as necessary
Process credit and debit adjustments
Update billing records with contact information changes
Assist with payment posting and reconciling procedures
Assist the Collection team to manage customer disputes and payments
Assist Revenue/System team in data clean up projects
Identify and escalate issues found in the billing system to engineering for resolution
Assist the Billing Manager to evaluate current processes, recommend and implement improvements to improve operational efficiency and successful customer experiences
Minimum competencies
MUST speak English fluently
Strong interpersonal and professional skills
Strong problem-solving skills
Ability to handle large volume of details - detailed oriented and multi-tasking
Ability to work in a fast-paced environment and team setting with other individuals
Minimum qualifications
Bachelor's degree in related field or equivalent experience
1+ years of accounts receivable, billing, or finance experience
Experience in Customer Service is preferred
Effective verbal and written communication skills
Strong computer skills (i.e. excel) - Experience in Zuora and Zendesk is preferred, but not required.
Bossjob

Makati City, Metro Manila
Permanent
Full-time