specialist , s2p central services - Business services, philippinesBoehringer Ingelheim

OUR COMPANY
At Boehringer Ingelheim we develop breakthrough therapies that improve the lives of both humans and animals. Founded in 1885 and family-owned ever since, Boehringer Ingelheim takes a long-term perspective.
Now, we are powered by 52,000 employees globally who nuture a diverse, collaborative and inclusive culture. We believe that if we have talented and ambitious people who are passionate about innovation, there is no limit to what we can achieve.
Description:
The Specialist S2P Central Services is responsible for analysing support requests from the regional user community and to coordinate the activities between and within the various support organizations (GBSC, IT, GBS Process Management & external service providers) to ensure the operation of the global systems and processes relevant for Source-to-Pay.
Furthermore for maintaining process customizing and organizational data for globally used Source-to-Pay (S2P) systems, consulting local administrators (admins) and key-users, as well as validating demands/change requests in regards of safeguarding the process and system template, aligning them with local administrators and respective Information Technology (IT) teams. These tasks are performed self-reliantly in daily business.
Duties & Responsibilities:
Is 1st point of contact for regional key-users.
Acts as central interface between key-users, the local and regional 1st Level Support units, other GBSC teams like PO Processing, GBS Process Management, the IT department and the Software-as-a-Service (SaaS) providers.
Analyzes, processes and closes support requests according to the activity split between 1st Level Support, S2P Support Coordinators, S2P Managers System & Projects, global S2P support team leads, the IT department and the Software-as-a-Service (SaaS) providers.
Prioritizes topics/requests, escalates critical/urgent ones and validates error corrections.
Informs regional key-users and 1st Level Support units about recent topics/errors and status of error correction/open tickets.
Handles user-/order requests from regional user community (daily business support).
Monitors actively critical system interfaces, functions and processes to ensure stability of Source-to-Pay systems and SaaS applications.
Ensures timely execution and takes actions in case of problems self-reliantly.
Performs user administration (Business Role Approver) for and grants user permissions for non-admin roles in the S2P systems.
Solving of authorization issues in daily business, execution of root cause analysis and initiation of business role assignments or assignment of authorization role changes to GBS Center Finance Germany/ S2P/ Support & Administration.
Ensures usage of tools and processes according to global guidelines.
Tests new system releases as well as error corrections and provides feedback to the validation manager, testing coordinator and/or to the SaaS provider.
Consults and coaches regional key-users and 1st Level Support teams.
Assesses and validates demands/change requests in regards of safeguarding the template.
Is experienced in end-to-end Source-to-Pay processes and systems like SAP SRM, SAP modules Material Management (MM) and Finance (FI) as well as related Software-as-a-Service applications (e.g. Ariba, Concur, Hubwoo, Invoicetrack).
They maintain process customizing and organizational data for globally used S2P systems, consulting local administrators (admins) and key-users, as well as validating demands/change requests in regards of safeguarding the process and system template, aligning them with local administrators and respective IT teams. They analyzes, processes, and closes support requests according to the activity split between S2P Direct Team (1st Level Support), S2P Support Coordinators, S2P Managers System & Projects, global S2P support team leads, the IT department and the Software-as-a-Service (SaaS) providers.
Requirements:
Industrial management / office communication assistant / IT graduate;
Knowledge in Ariba/WeBuy, Concur, Invoicetrack, SAP, Ticketing Tool is a plus;
Minimum of 3 years experience in sourcing, procurement or accounts payable related position, preferable in a supporting technical function;
International experience preferred and would be an advantage;
Intercultural experience;
Excellent communication skills;
Ability to grasp new topics quickly and to transport information/knowledge coherently to others;
English (fluent) in spoken and written;
High affinity to IT;
Open mindset
Reliable team player
WHY BOEHRINGER INGELHEIM?
With us, you can grow, collaborate, innovate and improve lives.
We offer challenging work in a respectful and friendly global working environment surrounded by a world of innovation driven mindsets and practices. In addition, learning and development for all employees is key, because your growth is our growth.
In our Regional Operating Unit South East Asia and South Korea (ROPU SEASK) region, Boehringer Ingelheim is one of the fastest growing pharmaceutical companies with over 2,000 employees. We are an equal opportunity global Top Employer who takes pride in embracing diversity of perspectives and strive for an inclusive environment, which benefits our employees, patients, customers, and communities.
Want to learn more? Visit
READY TO CONTACT US?
Please contact our Recruiting Team: PH: +63 2 8876-6899;
Not exactly the position you are looking for but have someone else in mind? Share it via the button on the bottom of the page with friends or colleagues who might be interested.
Boehringer Ingelheim

Muntinlupa City, Metro Manila
Permanent
Full-time