Service manager - food & beverage (the back room)Shangri-La Hotels & Resorts

Shangri-La The Fort, Manila
Shangri-La The Fort, Manila is located within Fort Bonifacio, is a former military base and city centre. With 60 storeys, the hotel is comprised of 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes. The building is also destined as one of Manila's landmark. The new hotel complements the company's five existing properties in the Philippines.
The mixed-use business, residential and retail tower is located along 5th Avenue corner 30th Street, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.
DUTIES
Interact and engage with restaurant guests and maintains high quality service standards
Motivate team members and maintain a high level of team spirit (or team cohesiveness)
Handle guest complaints effectively and professionally
Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the restaurant
REQUIREMENTS
Has a passion for Food & Beverage
Loves interacting with guests
Believes in teamwork
Communicates with fluency in English (as well as the local language)
Preferably has experience working in either a luxury restaurant or a 5-star hotel background
A self-starter and a team player
Enjoys being challenged
Shangri-La Hotels & Resorts

Manila City, Metro Manila
Permanent
Full-time