senior customer support Associate (pioneer program)PartnerHero

About The Role
We are currently looking for a motivated Senior Customer Support Associate to support a new partner in the Medical Field. This new partner is passionate about helping people! Their mission is to democratize healthcare by making medical imaging accessible to everyone around the world. To support this team, we are searching for candidates who have strong customer support skills, excellent communication skills, a passion for healthcare, and the ability to provide customers personalized support through phone, email and chat.
In this role you should enjoy thriving in dynamic and flexible environments, taking ownership of our partners' brand, product, and opportunities, and using their creative problem-solving abilities to go above and beyond expectations.
The reason you join won't be the reason you stay.
You'll Be...
Providing excellent, friendly and positive customer service via email, chat and/or phone
Helping customers solve problems with strong troubleshooting, reading comprehension and problem-solving skills
Analyzing recurring customer issues and creating insight reports to help our Partners make their businesses better
Answering pre-sales questions and qualifying leads to sales
Helping customer with their payment process
Able to work independently and collaboratively
Knowledge about Ultrasound and medical imaging is a huge plus. Nurses, medical students, and sonographers are very welcome to apply!
What We Provide
Full time with the potential for overtime if requested by Partner
Competitive compensation based on experience
Attractive benefits package including medical, dental and vision options
Access to free posture-based fitness workouts from home
Training opportunities provided by PartnerHero and outside entities
1-on-1 coaching with feedback sessions, mentorship, and opportunities for cross functional development
Why PartnerHero?
PartnerHero is a mission driven company with a passion for helping good businesses succeed. We build teams that help companies scale in every facet of their business-from customer support to Software QA, content moderation, design, engineering, and more. We work with over 75+ tech-forward companies including Etsy, Udemy, Good Eggs, Grindr, and Bentobox. PartnerHero not only offers fair compensation and benefits, but a culture that values inclusion, belonging, and opportunities for professional growth.
How We're Different
Historically, the outsourcing industry has valued profit over people and compensated for high turnover by underpaying employees. We want to change that. PartnerHero not only offers fair compensation and benefits, but values inclusion, belonging and opportunity.
Read more about our Core Values and story .
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PartnerHero

Manila City, Metro Manila
Permanent
Full-time