outlet Supervisor (room service)Shangri-La Hotels & Resorts

Shangri-La The Fort, ManilaShangri-La The Fort, Manila is located within Fort Bonifacio, is a former military base and city centre. With 60 storeys, the hotel is comprised of 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes. The building is also destined as one of Manila's landmark. The new hotel complements the company's five existing properties in the Philippines.The mixed-use business, residential and retail tower is located along 5th Avenue corner 30th Street, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.DUTIES
Interact and engage with guests and maintains high quality service standards
Motivate team members and maintain a high level of team spirit (or team cohesiveness)
Handle guest complaints effectively and professionally
Consistently looking to increase satisfaction levels from a Colleague, Guest and Owner perspective
Prepare and serve beverages for guests in accordance to the specified requirement and standards
Maintain stock, supplies and cleanliness of work area and equipment
Support the daily operation in collaboration with the Service Manager, assist with monthly forecasting, weekly schedule, restaurant profitability evaluation etc.
Take responsibility, in partnership with the Service Manager, for the operations look and feel, including but not limited to the overall decor and atmosphere of the bar
Supervise and assist in the training of bar staff
REQUIREMENTS
Preferably a college graduate with a degree in in Hospitality or in the same capacity
Preferably has experience working in either a luxury outdoor bar & in a 5* hotel background
Preferably with knowlege on alcohols and liquorsvarious wines and spirits
Preferably has a passion for Food & Beverage
Preferably fluent in English communication
Preferably loves interacting with guests
Preferably a self-starter and a team player
Preferably outgoing and engaging personality and believes in teamwork
Ability to think outside-the-box and with can-do attitude
Perform any other duties and special projects assigned by supervisors
Shangri-La Hotels & Resorts

Manila City, Metro Manila
Permanent
Full-time