l1 Customer Service agentTranscosmos

As a Customer Service Representative, you will be primarily responsible for providing world-class customer service. Your role will be to provide accurate information about products and services.
A Customer Service Representative is a role where you efficiently help customers, you are flexible problem-solver, and are confident at troubleshooting. You investigate if you do not have enough information to resolve customer queries. At the same time, you are patient, empathetic, and very communicative with others. a Customer Service Representative has at least basic computer skills and the capacity to stay focused in a busy work environment.
Key Tasks and Responsibilities:
Serve as single point of contact for client queries and engage clients to gain a full understanding of client service needs and gaps
Take ownership of assigned client support tickets and ensure prompt resolution to all client inquiries and issues
Work closely with internal stakeholders to deliver customer service that meets or exceeds client expectations
Adapt and select appropriate templates for responses to repeated issues
Understand and adhere to escalation matrix for complex or high priority issues
Demonstrate exceptional prioritization and time management skills and, through escalating when appropriate, maintain and enhance long-term client relationships
Continually build familiarity and knowledge of product offerings and become the domain expert on the usage of all features within the app
Requirements
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
Technical:
Experience using Zendesk or an equivalent customer service software preferred
Good working knowledge of Microsoft Office tools (Word, Excel, Outlook, etc.)
Behavioral:
Have a can-do approach to resolving client requests
Ability to work in a dynamic, fast-paced environment with high self-assurance, energy and drive
Strong communication and interpersonal skills
Qualifications [EDUCATION and/or EXPERIENCE]
1-3 years of previous experience in a role with a strong client management focus
Financial services experience preferred but not required
Excellent command of written and spoken English
Languages
Excellent command of written and spoken English (Speech, Wriiten, Reading, Comprehension).
Benefits
We are offering you the fantastic opportunity to partner with huge global brands and pursue an exciting career with a rapidly growing BPO leader. At Transcosmos, we pride ourself on a fun, healthy and encouraging work environment within the premium district of McKinley Hill, Taguig.
We also reward of our staff with great benefits including:
· Competitive compensation packages
· HMO/Medical and dental coverage
· Life insurance
· Non-taxable allowances
· Night differential
· And much much more!
Transcosmos

Taguig City, Metro Manila
Permanent
Full-time