IT HelpDesk specialistRingCentral

Acquire BPO is an award-winning, global business outsourcer with 8,500+ staff operating out of Class A offices in 16 locations across the Philippines, Australia, the Dominican Republic and the US, as well as from comprehensive Work-from-Home environments, where client-permitted. We are one of the fastest-growing BPO companies and Australia's largest outsourcer to the Philippines.
We have 15-years' experience delivering intelligent contact center and back-office functions for global businesses across many industries including telecommunications, banking and financial services, insurance, media, education and retail. We're recognized as being Safe, Flexible and Innovative, giving our clients the capability to Outsource with confidence.
As a dynamic organization with the ability to take your career to the next level, we're looking for strong candidates to join our team and partner with one of the biggest cloud communications companies in the world - RingCentral. We value our employees highly and, as such, offer excellent career development programs and competitive compensation and benefits packages.
RingCentral is the global leader in cloud-based communications and collaboration software. We are fundamentally changing the nature of human interaction-giving people the freedom to connect powerfully and personally from anywhere, at any time, on any device.
We're a $1.5 billion company that's growing at 30+% annually and we're expanding our Infrastructure & Operations Team to make sure we stay ahead of the competition.
Responsibilities:
Comfortable in providing mid-to-advance level troubleshooting and systems configuration for both Windows and Mac OS workstations.
Familiarity in VoIP and conferencing technology troubleshooting.
Knowledge of asset management principles (hardware deployment and reclamation, asset inventory integrity, asset tagging and assignment)
Resourceful independent troubleshooting skills for company-supported applications (both local clients and web-based)
Collaboration with other IT teams for partnership in incident management, issue escalations, and project management.
Knowledge base documentation authoring and maintenance skills; expectations for this position include self-initiative to identify knowledge base opportunities (for both our internal user base and support team peers)
Serve as a subject matter expert in areas of high technical competency, leading cross training and communication with peers to strengthen team knowledge in the respective subject matter
Must-Have:
Customer-service centric mindset with pride in delivering a high level of prompt support to our employees
Relevant examples of project management leadership in driving support process improvements for peers and end users (a creative, solution-minded approach when encountering inefficiencies)
Top-notch interpersonal communication skills, both verbal and written
Familiarity with Office 365 Cloud platform, both troubleshooting and administration (user and groups management, mail troubleshooting, etc.)
Experience in troubleshooting Windows and Mac OS platforms at a Tier 2 level
Familiarity with network protocols and configurations (TCP/IP, LAN, WAN)
Network troubleshooting skills including demonstrated knowledge of VPN client troubleshooting beyond restarting services
Comfortable with Active Directory user and groups management
Mid-to-advance level troubleshooting skills with VoIP and conferencing applications (such as the RingCentral platform)
Mobile device support (iOS, Android)
Authentication / Single Sign-On troubleshooting experience (e.g. OKTA)
Qualifications:
Candidate must possess at least a Bachelor's/College Degree in Engineering (Computer/Telecommunication), Computer Science/Information Technology or equivalent
At least 2 years of experience in handling the same post or any related experiences
Must be willing to work at night and in Shaw Blvd Mandaluyong City
Nice-To-Have:
Google Workspaces Admin
Demonstrated Project Management skills
Active Directory familiarity and comfort with DHCP, DNS, Group Policy
Workflow Automation experience
IT Service Management administration (ticketing, knowledge, user and group management)
Systems Administration skills (PowerShell, terminal based interfaces, basic scripting)
Device Management systems (Workspace ONE, JAMF)
Atlassian Suite (Confluence, Jira)
What we offer:
We offer all the work/life benefits you could ever want, (and none of the micromanagement.)
Work from home temporarily until further notice
Comprehensive HMO package (medical and dental)
Personal Time Off Leaves
Quarterly Performance Bonus
Employee Assistance and Wellness Programs
To know more about the Acquire-RingCentral Manila collaboration, you may visit
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RingCentral

Manila City, Metro Manila
Permanent
Full-time