head of b2b Customer successMagic

About Magic
Magic is a frictionless way to plug in thoroughly vetted, cost-effective remote workers, to help scale your key business functions. Through a combination of automation and active work, we tap into our network of vetted remote workers who handle tasks from virtual assistance and customer service to sales lead generation and scheduling across various team members-like magic.
TL;DR: Forget the job boards, or marketplaces, and let us handle the vetting process so you'll only interact with the best, and most reliable remote workers, every time.
Background
Our company came out of Y Combinator in 2015. Since then we've grown to 1000+ remote workers, with strong venture-backing (including Sequoia Capital) and over $30M in funding to date. We are fully remote across Asia and US time zones.
Why this role exists
We are looking for someone who has led a team of Business-to-Business Account Managers at a company in the Philippines that has handled larger contracts. Someone who has led teams that have handled 1000s of clients of varying sizes SME, enterprise accounts, etc.
What are your responsibilities:
Responsible for strategical and tactical implementation to improve client retention
Leads team of account managers to ensure client satisfaction, expansion, and retention
Manages team to work cross-functionally with stakeholder teams to ensure client needs are immediately addressed
Provide short and long term market forecasts, reports, and trends to assist business development in the acquisition of B2B clients
Perform ongoing tracking and reporting on B2B marketing initiatives
Manage relationships with existing customers
Requirements
Someone with 5+ years experience leading a team of B2B Account Managers handling larger enterprise accounts
Proven experience in leading teams that have handled thousands of clients of varying size, SMEs, enterprise accounts, etc.
Has prior experience in B2B sales
Strong financial and business acumen
Your superpowers are...
Dynamic, motivating, and entrepreneurial-minded with an internal drive to continuously hit goals and deadlines. Proactive mentality with curiosity and desire to learn.
Exceptional organizational and project management skills, ability to manage multiple projects, ability to meet deadlines, and strong attention to detail
Fluency in the English Language
You should apply if...
You are highly reliable with a GSD mindset despite external circumstances. You say what you mean and do what you say. You are consistent and take ownership in situations, large or small.
You are hyper-organized.
You are Proactive, see potential problems before they happen, and aren't afraid to speak up/challenge the status quo.
You are an over-communicator.
You thrive in a remote work environment. Fully remote work is not for everyone; it requires the ability to quickly pick up online tools, get familiar with our tech stack (G-Drive, Slack, Notion, and a variety of modern reporting tools), and the ability to communicate (and often over-communicate) well in writing.
You love learning new things. Whether you learn best through reading, listening, doing, or exploring, you're perpetually curious about the world and work around you and always trying to level up your personal and professional life through self-directed learning.
Benefits
Permanent work from home forever! Zero commuting and goodbye traffic and spend more time with your family.
Custom environment - Set up your noise level just the way you want it. And if you're mindful of your workspace ergonomics, you can create a stronger rhythm for your workflows too - Exercising your creativity and critical thinking by working independently is important when you're working from home.
Worry no more! We got you and your health covered on your HMO; and hassle free payment for your monthly government mandated remittances (Philhealth, Pag-ibig, SSS).
Paid Time-Off - Gives you a chance to step back, recharge and have a significant chunk of time to engage in something that is meaningful to you.
Have a unique and positive contribution and work equally as we value cultural diversity.
Magic

Taguig City, Metro Manila
₱350,000 per year
Permanent
Full-time