Guest Service center agentShangri-La Hotels & Resorts

Shangri-La The Fort, Manila
Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company's five existing properties in the Philippines.
The mixed-use business, residential and retail tower will be located along Fifth Avenue and 30th, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.
DUTIES
Ensure that calls to the Service Center are promptly answered and requests are followed-up with guest. If guest is not around, follow-up should be made with the concerned department.
REQUIREMENTS
With minimum 1 year experience in an international hotel in the same capacity.
Proficient in the use of operational systems such as PABX, call center system and call accounting software.
Able to work flexible hours.
Fluent in oral and written English.
Creative and with an eye for details.
Outgoing and people oriented.
Motivator, self-starter and a team-builder.
Displays initiative and commitment to professional values.
Right to unrestricted employment in the Philippines.
Shangri-La Hotels & Resorts

Fort Bonifacio, Makati City, Metro Manila
Permanent
Full-time