Guest Service center agentShangri-La Hotels & Resorts
Workplace: MetroManila, Manila, Makati
Salary: Agreement
Work form: Full time
Posting Date: 14/01/2026
Deadline: 11/07/2022
Shangri-La The Fort, Manila
Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company's five existing properties in the Philippines.
The mixed-use business, residential and retail tower will be located along Fifth Avenue and 30th, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.
DUTIES
Ensure that calls to the Service Center are promptly answered and requests are followed-up with guest. If guest is not around, follow-up should be made with the concerned department.
REQUIREMENTS
With minimum 1 year experience in an international hotel in the same capacity.
Proficient in the use of operational systems such as PABX, call center system and call accounting software.
Able to work flexible hours.
Fluent in oral and written English.
Creative and with an eye for details.
Outgoing and people oriented.
Motivator, self-starter and a team-builder.
Displays initiative and commitment to professional values.
Right to unrestricted employment in the Philippines.
Shangri-La Hotels & Resorts
Shangri-La The Fort, Manila, located within Fort Bonifacio, the former military base and city centre. With 60 storeys, comprising 576 hotel guestrooms, 97 hotel residences and 96 exclusive Horizon Homes, the building is destined to become a Manila landmark. The new hotel will complement the company's five existing properties in the Philippines.
The mixed-use business, residential and retail tower will be located along Fifth Avenue and 30th, within the new, fast-developing Taguig business district. A 30-minute drive from the international airport, the hotel will also be close to the Manila Golf Club and Manila Polo Club, and 10 minutes from Makati district, the capital's financial, cultural and entertainment hub with first-class shopping malls.
DUTIES
Ensure that calls to the Service Center are promptly answered and requests are followed-up with guest. If guest is not around, follow-up should be made with the concerned department.
REQUIREMENTS
With minimum 1 year experience in an international hotel in the same capacity.
Proficient in the use of operational systems such as PABX, call center system and call accounting software.
Able to work flexible hours.
Fluent in oral and written English.
Creative and with an eye for details.
Outgoing and people oriented.
Motivator, self-starter and a team-builder.
Displays initiative and commitment to professional values.
Right to unrestricted employment in the Philippines.
Shangri-La Hotels & Resorts
Other Info
Fort Bonifacio, Makati City, Metro Manila
Permanent
Full-time
Permanent
Full-time
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Shangri-La Hotels & Resorts
About the company
Position Guest Service center agent recruited by the company Shangri-La Hotels & Resorts at MetroManila, Manila, Makati, Joboko automatically collects the salary of , finds more jobs on Guest Service Center Agent or Shangri-La Hotels & Resorts company in the links above