fsa Customer Service RepresentativeOne Luna Global Connections Inc.

One Luna's currently looking for an FSA Customer Service Representative. Your duties will include, but are not limited to:
Provides an exceptional customer experience through phone, email and web customer support
Answers calls using PBX phone system including transfers to other queues and extensions
Responds to emails in the Customer Service, Benefits and Employee Outlook inboxes
Follows up with customers, when necessary
Provides accurate account balances, run activity statements, generate 5498-SA and 1098-SA tax forms and interprets subsequent information
Processes returned mail, debit cards and tax forms
Orders debit cards including follow up to make sure cards have been ordered
Prints and mails FSA/HRA adjudication letters
Proficiently navigates Sterling's websites and assists customers with website navigation and online account support
Resends online registration emails, unlocks online accounts, resends FSA/HRA welcome emails/letters
Updates customer account information, including demographic, online account information and payee information (when applicable)
Understands and adheres to the company and department-specific protocol for creating and submitting Sugar CRM cases
Verifies cashed checks using Beneficial State Bank website and login
Knows and adheres to naming conventions for all faxes and scanned mail
Processes manual FSA/HRA claims/disbursements
Interprets and explains claim information on disbursement screen
Understands and complies with all HIPAA policy, data security compliance and standard operating procedures related to the protection of patient health information (PHI)