french customer support Associate (php 75,000 max)J-K Network Manpower Services

BGC, Taguig City
Php 75,000
English, Filipino, French
Foreigner
BENEFITS:
HMO
Sick Leave
Vacation Leave
13th Month Pay
Government Mandated Benefits
Other Benefits will discuss by the client
Temporary Work from Home
Midshift (3pm)
JOB DETAILS:
Company Profile: One of the well known Euro-Filipino Company that provides business solutions to their client companies worldwide for over a decade.
Requirements:
Proficient in French and English
Preferably Filipino that is Fluent in French
Foreign National who has permanent visa in the Philippines
2 to 4 years of equivalent work experience in a fast-paced technical support environment
Excellent computer skills and familiarity with the Internet and SaaS business model.
Proficient with Windows Operating system, Microsoft Excel, Word, Power Point, and Outlook.
Responsibilities:
Respond to requests and queries from customers using products/services in French language or English while ensuring Customer Satisfaction.
Manage and answer Internet-based inquiries from customers via email and live-chat mainly, or a screen sharing tool if further troubleshooting is needed
Analyze problems regarding non-functioning software and recommend corrective action. Recommend solutions to customer's application questions.
Assist with technical testing and issue resolution, such as those related to firewalls or media issues with Virtual Classroom or Products/Services may also be necessary.
Assist in the translation, maintenance, and updating of technical documentation associated with the product line.
Recruitment Process
Language Assessment
Personality test
Resume Screening
HR interview
Hiring Manager's Interview
Final Interview
Job Offer
HOW TO APPLY:
Please send your resume to: [Protected Info] | [Protected Info]
Mobile: (+ 63) 9176381992
Sun/Smart: [Protected Info]
Skype: jkrecruit
Look for: Ms. Alena
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J-K Network Manpower Services

Taguig City, Metro Manila
₱75,000 per month
Temporary
Full-time