french bilingual Customer Service specialist - homebased (j001334)outsourced

Company Description
Outsourced.ph is a leading Philippines outsourcing company providing dedicated remote staff and offshore staffing services. We specialise in providing staff of the highest quality who will continue to exceed your expectations and provide benchmark offshore solutions to your business. With Outsourced you can scale your organisation quickly, easily and cost effectively with dedicated remote staff based in our modern offices in Manila.
Job Description
Account details:
The company is in customer service industry; introducing an innovative, industry-leading CRM platform. Followed by carefully conducted due diligence and discovery, we customizes each platform to meet all business requirements, while remaining user friendly and design focused. The company platform supports voice, SMS, email, contact form, live chat and social media. For web communications, we offer both live chat and automated customer support via its proprietary software. Aided by company's highly skilled, dedicated agents, businesses can re-distribute resources to focus on elevating customers' in-person experience, therefore, strengthening the brand and service quality.
Job Description
We provide thorough, fast, and high-quality customer service for customer-centric, premier brands. We are looking for people who love to learn new things, have a passion for technology, love dogs (yes we are fun), but most importantly, want to provide world-class customer service.
Maintaining a positive, empathetic and professional attitude toward customers at all times.
Responding promptly to customer inquiries.
Communicating with customers through various channels.
Acknowledging and resolving customer inquiries.
Knowing our client's brand inside and out so that you can answer questions.
Processing orders, forms, applications, and requests.
Keeping records of customer interactions, transactions, and comments.
Communicating and coordinating with colleagues as necessary.
Providing feedback on the efficiency of the customer service process.
Ensure customer satisfaction and provide professional customer support.
Qualifications
Requirements:
Fluent in both French and English.
Upbeat, friendly, team-player attitude.
High school diploma, general education degree or equivalent.
Ability to stay calm and connect with customers.
Comfortable using computers.
Experience working in customer service.
Additional Details:
12 months months contract period
Work Schedule:
1:30PM - 10:30PM Manila Time
4:30AM - 1:30PM Manila Time
Additional Information
By clicking on the "I'm Interested" button I hereby allow Outsourced Quality Assured Services, Inc. ("Outsourced") to store and collect my personal information for the purposes of employment application. As such, I agree and authorize Outsourced to collect, store, or continue to use my personal information for the above-stated purpose, and to retain my personal information for a period of 1 year, and for these purposes only.
outsourced

Quezon City, Metro Manila
Permanent
Full-time