e-commerce Customer Service lead (quezon city)Kitchen Beauty Marketing Corporation

Ensure a positive customer experience by providing professional customer support and responding promptly to online inquiries, transactions, feedback and concerns. * Maintain a positive empathetic and professional attitude towards customers at all Ensure a positive customer experience by providing professional customer support and responding promptly to online inquiries, transactions, feedback and concerns. Maintain a positive empathetic and professional attitude towards customers at all times. Respond promptly to online customer inquiries. Acknowledge and resolve customer complaints and issues. Address products concerns raised by customer. Keep records of customer interactions, transactions, comments and complaints. Provide and document feedback on the efficiency of the customer service process Ensure customer satisfaction and provide professional customer support Provide assistance in in addressing after sales concerns and issues. Gather and analyze customer database in line with customer relationship management Provide customer intelligence and profile to the online sales team. Utilize customer engagement tools of the online sales platform. Perform other functions assigned by Team Lead and Department Head. Job Qualifications: Candidate must possess at least Bachelor's/College Degree in Business Studies/Administration/Management, Marketing. Mass Communications or equivalent With 1 Year of working experience in e-commerce/digital marketing or customer service (Fresh grad are welcome to apply) Has excellent communication (Oral and written), interpersonal and organizational skills Knowledgeable in digital marketing and e-commerce landscape
Monster

Quezon City, Metro Manila
Permanent
Full-time