Director of Customer Success (Remote)Lennor Metier Consulting

An exciting Director of Customer Success role has become available at one of the global sales resource companies.
Location: Philippines - Remote
Summary:
We are looking for a professional with a passion for problem-solving to support every step of our customer experience; from launch to growth, with an expert eye on always improving the customer's outcomes.
You will work closely with the Sales, Customer Support, Marketing, and Product teams.
What to expect from the role:
Lead and manage the lifecycle of customers, grow a team of Customer Success professionals, and protect revenue churn:
Onboarding new customers
Ensure that process is being followed at world-class levels, built for scale
Relentlessly pursue improvement to customer onboarding experiences
Tailor implementations to create awesome first impressions and tight follow through with strong communication and organizational skills
Managing customer lifecycles:
Drive value with customer Leadership reviews that are action-oriented to create improvement to customer outcomes
Represent the voice of the customer to provide input into every core product, marketing, and sales process
Lead with a data-centric approach, while being mindful of customer priorities and relationships dynamics
Customer retention and growth
Maintain high NPS's by managing internal and customer stakeholder accountability for success
Deploy recurring value services to strengthen customer outcomes, protect renewals, and grow long term customers
Analyze customer experiences at account and aggregate levels to find areas of improvement for product, CX, and sales
Requirements:
With 7-10 years of experience in B2B complex Sales, Account Management, and/or Customer Success
Prior enterprise SaaS experience; focused on long term recurring value
Coach and mentor mindset
Comfortable in a start-up environment; willing to roll up your sleeves and solve problems
Strong skills and confidence in engaging C-Level executives and Leaders in a revenue organization; CRO, CMO, EVP Sales, VP Sales, VP Operations, VP Sales Enablement
Work from home
Can work Nightshift, 8:30 pm to 5:30 am Philippine Time.
Work with a global team.
Access to executives and a seat at the table where your ideas are valued.
Autonomy to ideate and implement your vision.
Think you are an ideal candidate? Apply now!
Lennor Metier is a leading executive search and recruitment/headhunting agency in Asia, with substantial experience in hiring top-caliber professionals for companies in the Consumer Goods, Healthcare, Technology, Finance, manufacturing, and engineering industries.