Customer Service trainer | bgc siteINFOSYS BPM LIMITED Philippine Branch

Are you ready to make an impact? Join Infosys BPM as an Customer Service Trainer and jumpstart your career!
Responsibilities:
1. Needs Analysis:
• Ability to identify training needs accurately
• Ability to extend follow- up support on the floor to sustain learning and improve performance
2. Curriculum and Course Design:
• Demonstrates end to end understanding of course design methodologies
3. Content Development:
• Demonstrates end to end understanding of content development and maintains appropriate methodology
4. Course Delivery:
• Possesses effective delivery/training techniques and methods
5. Research Methodology:
Basic knowledge of research methodology and principles in order to carry out research ethically and effectively with guidance
6. Partnering:
• Ability to work closely with various functions and stakeholders
• Ability to work closely with client teams - effective cross-cultural communication
7. People Management:
• Building and leading cross-cultural teams
• Conflict management
8. Planning, Organizing and Administrative skills:
• Admin: Attendance, Agent Evaluation, Training Feedback, Utilization Report,
• Scheduling, CS Domain, Reports, Coordination with TIG/Facilities
• Ability to schedule trainings while optimizing the resources available
• Ensures training plan and delivery is executed in a timely manner
• Able to increase efficiencies within processes and the team
Qualifications
Bachelors Degree, any field
1. Target oriented and self-motivated
2. Good sense of judgment and eye for detail
3. High energy levels
4. Applies logic and rationale to all situations
1.CS Domain:
• Training experience in effective communication, customer service, and culture
2.Technology Functional Knowledge
• Basic working knowledge of word, excel and PPT to complete reporting and documentation efficiently and effectively
3. High Impact Communication:
• Excellent oral and written communication skills
• Displays pleasant nature with a receptive attitude in order to reflect the true essence of Customer Service - Lead by Example
4. Analytical Ability:
• Examines data from multiple sources and integrates the data and inputs to determine and resolve key issues
• Arrives at multiple solutions /alternatives, keeping in mind the various stake holders
Why Infosys:
• Quarterly performance bonus.
• Outstanding career development opportunities and fast track career progression.
• Enjoy a fair work-life balance.
• HMO and Life Insurance for employee and 2 dependents for free.
• 24 Leaves annually.
• Inside the Central Business District area.
• Use of Gym, pantry, karaoke room, sleeping quarters and other recreational facilities.
This is an URGENT requirement. Priority will be given to candidates who can start IMMEDIATELY.
For everyone's health and safety, Infosys BPM Philippines is continuously processing job applications through #RemoteHiring. Please submit your applications through **********@infosys.com or by applying here at Jobstreet.