Customer Service team leaderLola Nena's Inc.

Our company is currently looking for Customer Service Team Leader that will be assigned at Lola Nena's Head Office. Her main responsibilities are:
Motivate and coach call center representatives as they start their daily tasks to achieve daily sales goals.
Train agents on how to properly handle customer concerns and complaints
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with other supervisors and management team members to support agents and maximize customer satisfaction.