Customer Service team leaderLola Nena's Inc.
Workplace: MetroManila, Quezon, Manila
Salary: Agreement
Work form: Full time
Posting Date: 11/11/2025
Deadline: 27/02/2021
Our company is currently looking for Customer Service Team Leader that will be assigned at Lola Nena's Head Office. Her main responsibilities are:
Motivate and coach call center representatives as they start their daily tasks to achieve daily sales goals.
Train agents on how to properly handle customer concerns and complaints
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with other supervisors and management team members to support agents and maximize customer satisfaction.
Motivate and coach call center representatives as they start their daily tasks to achieve daily sales goals.
Train agents on how to properly handle customer concerns and complaints
Ensuring agents understand and comply with all call center objectives, performance standards, and policies.
Answering agent questions regarding best practices or difficult calls.
Identifying operational issues and suggesting possible improvements.
Monitoring and evaluating agent performance, providing learning or coaching opportunities, and taking corrective action, if necessary.
Preparing reports and analyzing data to assist management as they determine call center goals.
Working with other supervisors and management team members to support agents and maximize customer satisfaction.
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Lola Nena's Inc.
About the company
Lola Nena's Inc. jobs
Quezon City, Metro Manila
Position Customer Service team leader recruited by the company Lola Nena's Inc. at MetroManila, Quezon, Quezon, Manila, Joboko automatically collects the salary of , finds more jobs on Customer Service Team Leader or Lola Nena's Inc. company in the links above
About the company
Lola Nena's Inc. jobs
Quezon City, Metro Manila