Customer Service team lead (bgc)Philippine Space Agency (PhilSA)

CUSTOMER SERVICE TEAM LEAD Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience - recognized as one of BEST am CUSTOMER SERVICE TEAM LEAD Work for our global clients and immerse in our rich and diverse company culture where you can thrive, grow and just be aweSOme! Apply now and discover the Satellite Office Candidate Experience - recognized as one of BEST among BPO companies worldwide. CUSTOMER SERVICE TEAM LEAD Our awesome client, a leading furniture company based in Australia is looking for aCustomer Service Team Lead to be part of their team. WHAT WILL BE YOUR MAIN RESPONSIBILITIES .Provide weekly reporting on individual and team performance . Train new Customer Service Representatives . Improve efficiency levels of individuals & the team . Lead team meetings . Suggest and develop improvements to customer experience . Deal with customer escalations via email and phone when required . Motivate & inspire the team . Create a positive & fun working environment . Provide reports on CS team and individual performance . Ensure all company's policies and procedures are maintained and understood within the CS Team PERSONAL SKILLS & QUALITIES A natural leader - articulate and approachable with well-developed motivations and influence skills. A focused mature professional, possessing a high level of self-discipline. A determined individual - with the drive and desire to succeed. Committed to growing the business while respecting the current values and talent of the company and the CS Team. An innovator, who can easily identify innovations and business solutions. Thrives on building a sustainable customer and business partner relationship. QUALIFICATIONS & EXPERIENCE . Minimum 3 years' experience as a Team Manager, Supervisor or similar. . Proven influencing and negotiation skills, both internally and externally. . Excellent interpersonal and communication skills . Proven track record of developing people, specifically where structure is thin and deep as well as broad requirements for knowledge exists. . Individuals who have experienced private and growth orientated environments. . Experience with a multi contact centre - voice/mail/e-mail. . Experience with refund/returns process, development and management. . Ability to apply best practice customer management principles.
Monster

Taguig City, Metro Manila
Permanent
Full-time