Customer Service support senior specialistHenkel Asia Pacific Service Centre

About Henkel
Henkel operates globally with a well-balanced and diversified portfolio. The company holds leading positions with its three business units in both industrial and consumer businesses thanks to strong brands, innovations and technologies. Henkel Adhesive Technologies is the global leader in the adhesives market - across all industry segments worldwide. In its Laundry & Home Care and Beauty Care businesses, Henkel holds leading positions in many markets and categories around the world. Founded in 1876, Henkel looks back on more than 140 years of success. In 2019, Henkel reported sales of more than 20 billion euros and adjusted operating profit of more than 3.2 billion euros. Henkel employs more than 52,000 people globally - a passionate and highly diverse team, united by a strong company culture, a common purpose to create sustainable value, and shared values. As a recognized leader in sustainability, Henkel holds top positions in many international indices and rankings. Henkel's preferred shares are listed in the German stock index DAX. For more information, please visit www.henkel.com.
YOUR ROLE
Process customer service support transactions for Asia Pacific, especially order entry in Systems Application and Products (SAP), and other specialist customer service tasks
Liaise with local business and counterparts in Asia Pacific to resolve disputes and issues; Act as a point person in assisting colleagues in resolving issues and provide support during critical working days
Ensure timely month-end closing activities
Suggest new process improvements and ideas to improve current process
Assist immediate supervisor with reporting and all other customer service-related adhoc tasks
YOUR SKILLS
Graduate of any bachelor's degree
Minimum of three (3) years' relevant experience in using SAP tool, preferably from a multicultural working environment
Intermediate knowledge in Excel and Outlook, and basic PowerPoint knowledge are required
Must be detail-oriented, analytical, customer service-oriented and a team player