Customer Service specialistCompareAsiaGroup

THE ROLE
As the first point of interaction between SingSaver and our customers, the Customer Service Specialist will be a brand ambassador for SingSaver. They are expected to be friendly and helpful in their day to day interactions with our customers. This role works with various internal teams to help customers problem-solve, and prevent any foreseeable customer issues.
YOUR TASK
Customer Support
Manage incoming inquiries, via email, related to product or reward redemption processes.
Resolve customer's issues and complaints calmly and respectfully by clarifying customer's need, identifying the cause, and providing a suitable and feasible solution
Coordinate with internal departments to resolve customer queries within specified timelines
Escalating issues to team lead or management promptly
Contribute to team effort by accomplishing related team KPIs when required
Administration and Business Operations
Update and maintain the customer database system as needed
Support SingSaver campaigns and initiatives by anticipating customer needs and looking through marketing collateral to ensure a good customer experience
Document customer support related operational procedures as required
Follow-up with respective teams for relevant required assistances
SKILLS & REQUIREMENTS
Customer support experience (preferred)
Excellent team working skills and flexibility in their approach to work
Loves working with people and delighting them with effective and feasible solutions
Good communication and listening skills with the ability to be empathetic towards customers, while correctly identifying their needs
Positive attitude, self-motivated, and willing to learn.
Fluency in English, in writing and speaking
Familiarity with ticketing systems (Zendesk)
Familiarity with Microsoft Excel or Google Sheets
What can you expect from us?
Join a purpose-driven organization: Join us in our mission of empowering people to build healthier financial lives by putting our users and transparency first.
Work with a diverse, collaborative team: Our team of 250+ spans 6 markets is made up of talented individuals from diverse backgrounds both professionally and culturally. Join a team that acts like owners and wins together.
Grow with a fast-moving fintech start-up: Launched in 2014 and now reaching over 80 million users in Asia Pacific, we move fast and set the highest standards. We are committed to supporting our team members develop personally and professionally as the organisation grows. CompareAsiaGroup has raised over US$100 million from investors - including a recent strategic investment from Experian which will accelerate CompareAsiaGroup's delivery of innovative customer solutions
Interested applicants may submit their applications to this link - https://grnh.se/bdeae5923us or send to ****@compareasiagroup.com