CUSTOMER SERVICE specialistWhiteplane, Inc. (DYSON)

JOB RESPONSIBILITIES:
Obtains client information by answering telephone calls, interviewing clients; verifying information
Determine eligibility by comparing client information to requirements
Establishes policies by following the process flow of the call
Informs clients regarding certain procedures; answering queries; providing information
Maintains coomunication equipment by reporting problems
Maintains and improves quality results by adhering to standards and guidelines; recommending improved procedures
Update clients on their repaired units/concerns
Encode in the sytem all information and updates
Update the warranty list
JOB QUALIFICATIONS:
Must possess a Bachelor's Degree, any course
Must have at least 1 year of Customer Service Representative in BPO setting
Excellent Communication Skills
Can start immediately