Customer Service specialistBL ASIA SUPPORT SERVICES INC

Job responsibilities:
Serves customers by providing product and service information and resolving product and service problems.
Attracts potential customers by answering product and service questions and suggesting information about other products and services.
Opens customer accounts by recording account information.
Maintains customer records by updating account information.
Resolves product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem, expediting correction or adjustment, and following up to ensure resolution.
Qualifications:
Minimum of 1+ years' experience in customer service, preferably in finance industry or e-commerce.
Excellent listening, speaking, reading, writing skills, excellent verbal and written communication skills in English.
Ability to work under pressure in a fast-paced environment.
Proficient user of office systems, both customer service specific and windows package.
Confident, articulate, hardworking and passionate.
Ability to exceed customer expectations.