Customer Service specialist | leasingStraightArrow Corporation

The Leasing Representative Specialist's primary role is to act as a liaison: providing property and leasing information via calls and emails by answering customer questions and assisting with problems and issues regarding properties and the leasing process. Imagine Homes Management is a real estate company and an owner-operator of family rental homes.
Core functions for this position includes the following:
Execute account processes within standards
Attracting potential residents by answering property and application inquiries
Managing large amounts of inbound calls that aims to answer questions and concerns on the leasing process and/or marketed properties available on the website
Responding to daily email inquiries on any leasing concern
Resolving any customer concerns by providing and explaining best solution/response
Preparing and providing weekly reports from customer information
Learning and assisting in daily operations of the business
Managing and keeping track of essential data
Assisting in short-term system auditing and ad hoc projects
Get, want and have the capacity to fulfill the requirements of the seat
Understanding and accomplishing training necessary to equip him or her with skills required for the position
Increasing skill sets as team grows or scales
Fulfillment of Key Performance Indicators set for the team
Able to accomplish tasks on time, with minimal to no errors and maximize his or her time wisely within the team's requirements and needs
Problem-solve within their capacity
Has the capacity to provide basic solutions or recommendations to any issues raised by client with little to no guidance from team leader
Able to provide insights to improve processes and output within the team
Build strong relationships with our counterparts
Should be a team player and able to communicate well with clients whether in person or via Slack/Email
Able to deliver and raise issues to counterparts with little supervision
Bachelor's degree preferably in Communication Technology, Mass Communications, Development Communication, Linguistics and other related courses
1-2 years work experience or internship in a customer service role
Must be familiar with CRM/customer relations/service software and practices
Excellent English communication skills (verbal and written)
Excellent customer service, organizational and multitasking skills
Strong phone contact handling and active listening skills
Experience in using RingCentral, AppFolio and Rently is a plus. Above average skills in MS Office, particularly Excel.
Can work remotely Mon-Fri on US Shift (9PM - 6AM/10PM-7AM)
Must have a stable internet connection with speed of at least 25mbps (Fiber Connection)
Work from Home
Special Leave Benefits for Women
Single Parent Leave
Life Insurance
Medical / Health Insurance
Paid Sick Leave
Employee Discounts
Paid Bereavement/Family Leave
Paid Holidays
Paid Vacation Leave
Maternity & Paternity Leave
Medical, Prescription, Dental, or Vision Plans
Entry Level / Junior, Apprentice Customer Service Creative Process Outsourcing 1 opening Bachelor's degree graduate
StraightArrow Corporation is a creative process outsourcing company that supports creative and advertising agencies, marketing teams, and business owners by providing a repertoire of outsourced creative services to implement their marketing campaigns.
Our primary clients are located in the US, UK, and Australia and enlist our services to execute and refine marketing processes, allowing them to focus on developing strategies and fulfilling core functions. We provide industry experience and insight, technical expertise, and, as a Google and HubSpot partner agency, technological support.
Our in-house team of graphic designers, web developers, communication specialists, market researchers and analysts are backed up by a roster of over a thousand creatives from different fields.
Our Services:Graphic Design, Social Media Management, Website & Application Development, Content Marketing, Search Engine Optimization, Inbound Marketing, Business Analytics and Project Management.
WHY JOIN US?
StraightArrow Corporation's core service is to provide creative talent to support our clients. Our people are a happy mix of designers, copywriters, graphic designers, developers, analysts and marketers of other disciplines-all driven to deliver exceptional results through diligent, upstanding work.
We envision ourselves as becoming one of the most admired companies in the Philippines: a pioneer in offshore creative services and a leader in the outsourcing industry.
If you love innovation and hate mediocrity, if you wish to test and hone your skills, then come and challenge your limits with us-we'd be happy to have you.
Our Benefits:Monthly Pamper Benefit, Free Breakfast, Perfect Attendance Awards, Outpatient Reimbursement, Free Shuttle Service, Paid Holidays, Paid Vacation Leave, Paid Sick Leave, Maternity & Paternity Leave, Special Leave Benefits for Women and Life Insurance, Meal Allowance, Transportation Allowance, Medical / Health Insurance, 13th Month Pay, Night Differential, Birthday GCs
Kalibrr

Pasig City, Metro Manila
Training
Full-time