Customer Service RepresentativeWells Fargo Enterprise Global Services, LLC - Philippines

About Wells Fargo PhilippinesWells Fargo Philippines enables global talent capabilities for Wells Fargo Bank NA.
, by supporting business lines and staff functions across Operations, Risk and Compliance, Project Management, Finance & Accounting and Data Analytics. We operate in Taguig City, Metro Manila. About the RoleOur Customer Service Representatives, internally known as Phone Bankers, are responsible in responding to routine and complex customer inquiries regarding checking accounts, savings accounts and debit cards.
Common transactions for Customer Service Representatives include deposit availability (checks), handling declined transactions and reporting unauthorized transactions. ResponsibilitiesCustomer Service Representatives quickly answer customer inquiries in a friendly and courteous manner
Customer Service Representatives deliver exceptional service to our customers by going out of their way to please them
Customer Service Representatives provide first call resolution, while following strict procedures that meet compliance guidelines
Customer Service Representatives identify and offer customers the products and services that they need and want to succeed financially
Market Skills and CertificationsGraduate of any 4 year course. No Experience required and/or Fresh Graduates are welcome to apply. Open to Industry Shifters OR
High School graduate with previous Contact Center experience. Above Average English communication skills is expected. Basic computer skills including the ability to navigate multiple windows and applications and utilize search tools to find information.
Ability to work shifting schedules. Ability to work during weekends and holidays. Ability to work in McKinley Hill, Taguig (internal shuttle service to and from key point areas are available).
Benefits overview:Competitive Compensation (Global In-House Company/ Global Capability Center)15% night differential pay for those who are eligible
Retirement PlanMedical coverage plus free dependent on first day of employment
Life insurance
Paid time-off and sick leave with option to cash-out or carry over unused paid time-off
Merit-based compensation or Pay-for-performance
Tuition Fee Reimbursement ProgramWellness ProgramsIn-house fitness center with personal trainer
Sleeping quarters
Shuttle service to and from key point areas
Free parking space and provision for bike racks
State-of-the art-building facilities - Basketball and Tennis courts, Olympic sized track, amphitheater, karaoke rooms, onsite food options like Seattle's Best, Barrio Fiesta, Fruitas, Potato Corner, Hen Lin and more