Customer Service RepresentativeUber

Uber Direct is one of the most innovative and new products being rolled out in ANZ. As one of the first batch of Direct Merchant Operations Specialists, you will help provide a great experience to our important merchants across the ANZ Region. In this role, you will provide support to ensure that issues are either resolved promptly or advanced accordingly.
About the Team
Community Operations is pioneering how Uber manages support for our community of riders, earners and merchants around the globe. Uber COEs are contact management centers dedicated to providing world-class customer support to all our customers. Uber relies on the COEs to provide support for our community's toughest issues types, and provides an environment to pilot support for new products or test new support modalities or processes. The Merchant support team in the Manila COE provides early life cycle support for onboarding and tier 2/tier 3 escalated support for non-critical issues of our merchant partners in the ANZ Region.
What You Will Do
Provide world-class customer service experience to merchants via email and phone calls
Take ownership of raised requests across all our critical and advanced lines of business, challenging yourself to solve the most complicated and interesting problems our users face
Practice empathy to frustrated users, including top-tier Direct Merchant partners, and turn around their negative experiences into positive ones. #CustomerObsession
Basic Qualifications
You will have some experience in a high-volume, fast-paced customer-facing role
You're an Uber evangelist. You love Uber and are #SuperPumped getting others excited to join the ride
A flair for writing. Excellence in both written and spoken English. You know the right turn of phrase in all situations
Confidence in speaking. Exceptional comprehension and communication skills. You will be the voice of Uber
Passion. Helping others and crafting support experiences that surprise and delight
Execution. Skilled at balancing multiple tasks at once and you have the drive to see them to completion
Critical Thinking Skills. Ability to analyze the problem, apply logical and structured thinking to resolve problems accurately
Technical Skills. Should be able to navigate computer operating systems and the ability to perform standard functions in Google and Microsoft sheets, docs, presentations, and standard shortcuts in the navigation of these tools
Behavioral attributes. Should be able to show adaptability in the ever-changing work environment and treat every assigned project/task with its due importance
Preferred Qualifications
A bachelor's degree from any field is preferred but not a requirement
Communication Skills. Proficient in the English language both in written and verbal
At Uber, we ignite opportunity by setting the world in motion. We take on big problems to help drivers, riders, delivery partners, and eaters get moving in more than 10,000 cities around the world.
We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let's move the world forward, together.
Uber

Taguig City, Metro Manila
Permanent
Full-time