CUSTOMER SERVICE REPRESENTATIVEKMC Solutions

Functional overview
We're not just one of the country's top eCommerce players, with a proven track record of growth, an award-winning digital platform and second to none customer experience offering. Behind the scenes, we're a world-class team of creatives, strategists, developers and innovators, and we're on the hunt for like-minded people to jump on board.
We don't play by the rules. We push boundaries. We think big. We stay curious and driven. Together, we embrace challenges and learn new things. All this, for one purpose: to provide our customers with an amazing online shopping experience, every day.
And we're just getting started...
We are currently looking for a Customer Service Agent to join our team, specifically to support and manage our complaints resolutions; interacting with our customers via phone, live chat and email you'll be called upon to answer a range of requests, from delivery enquiries, refunds all the way through to questions about specific products. Work alongside our suppliers to work out ideal outcomes for both parties.
The key to this position is giving our number one priority (our customers) an exceptional level of service in a timely and professional manner. Given full training you'll become part of our friendly dedicated team.
Duties and responsibilities
Be the key person in our relationship with our members and you will spend your day servicing our members
Manage our inbound call volume, keeping our members in mind at all times
Be actively engaged with our members to provide them with accurate and timely information on Catch products and services
Keep accurate records of your interactions with our members
Have responsibility and manage your work according to our processes, and compliance and legislative requirements
Minimum competencies
Mature minded and passionate about providing a great customer experience, and have worked previously in a customer focused role
A people person who communicates exceptionally well, especially over the phone
Impeccable English communication skills, both verbal and written
Minimum qualifications
Motivated and strive for excellence in all you do
Energised to thrive in a fast paced, fun and supportive team environment
Empathy and strong rapport building skills
Strong work ethic
Ability to navigate multiple systems whilst being on the phone
Excellent decision making and problem-solving skills