Customer Service Representative3Owl Management Inc

Customer Service Representative
A day in a life of...
Responsibilities:
Help document the process flow, creating FAQs, creating KPI target, product knowledge transfer to new hires.
Take calls, chats, emails and provide accurate response to the end user.
Follow Company protocol and procedures diligently.
Handle customer complaints and make the necessary trouble shooting before reporting to immediate supervisor/ 3rd party partner and/ or internal I.T. Team.
Raise to the immediate supervisor any questions that cannot be addressed by the Customer Service Representatives.
Ensure that new processes and procedures are implemented and used effectively.
Communicate with other departments appropriately.
Perform stretch assignments whenever necessary depending on the business need.
What will make you successful...
Essential Qualifications:
With or without BPO experience
Fresh Graduates are welcome to apply.
Can communicate in English and Filipino.
Strong familiarity with the internet and MS Office applications
Willing to work on shifting schedules including weekends and holidays.
Willing to work onsite.