Customer Service Representative: phonesAT Global
Workplace: MetroManila, Manila
Salary: Agreement
Work form: Full time
Posting Date: 07/11/2025
Deadline: 14/12/2020
Customer Service Representative: Phones
Friday to Tuesday working pattern (1400-2300 UK time)
Remote opportunity:
We are seeking a driven and enthusiastic Customer Service Representative to join our remote Customer Service team. The successful candidate will have direct interaction with customers via phone and will be responsible for recommending products, resolving inquiries and processing orders while maintaining a high standard of service and professionalism.
You will be an effective multi-tasker who is able to enjoy repetitive duties with high volume of customer inquiries and exhibit patience and attention to detail as you focus on completing tasks quickly and accurately.
You also thrive in being part of a team, working collaboratively with others in your group and in other departments. The goal is happy customers who will buy from us again and again!
If you'd like to join a company that has doubled in revenue and size each year for four years in a row, with a flat hierarchy, an idea meritocracy as their north star to make decisions and belongs to the top 10 Amazon seller companies in the world then let's look at what we've achieved together a year from now.
A year after...
You are among the company's key drivers, catalysts and superstars in helping AT Global grow to a $150-million-a-year company, selling over 150 products simultaneously and providing value to over 3 million happy customers worldwide.
Here's what happened in your first year:
You have successfully prioritised and processed customer orders, complaints and requests submitted by telephone, email, live chat or social media messaging achieving departmental KPI's and response times.
You have successfully resolved customer complaints and questions from our Amazon stores platform utilising email and SMS giving an exceptional customer experience providing the best course of action for every customer's unique situation.
You have classified all the customer complaints within Zendesk, so that the quality control team can address any recurring issues.
You have successfully supported the further development of our FAQ knowledge base and templates to increase speed of response.
Birds of the same feather flock together. With your can-do and high-performance attitude, you have developed mutual respect and friendships among you and other team members at AT Global.
Because AT Global provides every team member with an environment that promotes stability as well as opportunity you have never been as engaged and fulfilled in your day-to-day work. You worked in a challenging environment that promotes stability as well as growth and opportunity.
What you'll do
Manage multiple software applications (email, chat, phone) and technology platforms to provide front line support to customers as well as support offline projects.
Monitor inbound and outbound customer messages from: Amazon messages, support inbox, brand website messages and text magic etc.
Handle a large volume of inbound calls and perform call backs where necessary.
Ensure customer queries are answered effectively and in an efficient manner.
Raise tickets for each customer interaction and classify them accurately so as to track customer trends and quality issues.
Answering customer queries through Facebook chat messenger.
Answer product-specific customer queries from "Amazon Question and Answers".
Processing customer orders through our E commerce platform through to suppliers.
Requirements
1+ years previous Customer Service Experience within E-commerce.
Telephone work is essential.
You are enthusiastic about service and exceeding expectations.
Ability to work well as part of a team as well as using initiative.
You are able to manage competing priorities and able to deliver on time with high accuracy.
You are good with numbers and quick at mental math.
You have excellent oral and written English communication skills.
Amazon experience is a plus.
Benefits
A supportive, diverse and global team with a brilliant culture.
A flexible (remote) working environment
Competitive compensation and benefits.
Annual company retreat.
Great opportunities to make the role your own and get involved with exciting projects.
Workable
Friday to Tuesday working pattern (1400-2300 UK time)
Remote opportunity:
We are seeking a driven and enthusiastic Customer Service Representative to join our remote Customer Service team. The successful candidate will have direct interaction with customers via phone and will be responsible for recommending products, resolving inquiries and processing orders while maintaining a high standard of service and professionalism.
You will be an effective multi-tasker who is able to enjoy repetitive duties with high volume of customer inquiries and exhibit patience and attention to detail as you focus on completing tasks quickly and accurately.
You also thrive in being part of a team, working collaboratively with others in your group and in other departments. The goal is happy customers who will buy from us again and again!
If you'd like to join a company that has doubled in revenue and size each year for four years in a row, with a flat hierarchy, an idea meritocracy as their north star to make decisions and belongs to the top 10 Amazon seller companies in the world then let's look at what we've achieved together a year from now.
A year after...
You are among the company's key drivers, catalysts and superstars in helping AT Global grow to a $150-million-a-year company, selling over 150 products simultaneously and providing value to over 3 million happy customers worldwide.
Here's what happened in your first year:
You have successfully prioritised and processed customer orders, complaints and requests submitted by telephone, email, live chat or social media messaging achieving departmental KPI's and response times.
You have successfully resolved customer complaints and questions from our Amazon stores platform utilising email and SMS giving an exceptional customer experience providing the best course of action for every customer's unique situation.
You have classified all the customer complaints within Zendesk, so that the quality control team can address any recurring issues.
You have successfully supported the further development of our FAQ knowledge base and templates to increase speed of response.
Birds of the same feather flock together. With your can-do and high-performance attitude, you have developed mutual respect and friendships among you and other team members at AT Global.
Because AT Global provides every team member with an environment that promotes stability as well as opportunity you have never been as engaged and fulfilled in your day-to-day work. You worked in a challenging environment that promotes stability as well as growth and opportunity.
What you'll do
Manage multiple software applications (email, chat, phone) and technology platforms to provide front line support to customers as well as support offline projects.
Monitor inbound and outbound customer messages from: Amazon messages, support inbox, brand website messages and text magic etc.
Handle a large volume of inbound calls and perform call backs where necessary.
Ensure customer queries are answered effectively and in an efficient manner.
Raise tickets for each customer interaction and classify them accurately so as to track customer trends and quality issues.
Answering customer queries through Facebook chat messenger.
Answer product-specific customer queries from "Amazon Question and Answers".
Processing customer orders through our E commerce platform through to suppliers.
Requirements
1+ years previous Customer Service Experience within E-commerce.
Telephone work is essential.
You are enthusiastic about service and exceeding expectations.
Ability to work well as part of a team as well as using initiative.
You are able to manage competing priorities and able to deliver on time with high accuracy.
You are good with numbers and quick at mental math.
You have excellent oral and written English communication skills.
Amazon experience is a plus.
Benefits
A supportive, diverse and global team with a brilliant culture.
A flexible (remote) working environment
Competitive compensation and benefits.
Annual company retreat.
Great opportunities to make the role your own and get involved with exciting projects.
Workable
Other Info
Metro Manila
Permanent
Full-time
Permanent
Full-time
Submit profile
AT Global
About the company
Position Customer Service Representative: phones recruited by the company AT Global at MetroManila, Manila, Joboko automatically collects the salary of , finds more jobs on Customer Service Representative: Phones or AT Global company in the links above