Customer Service Representative | life insurance accountEastvantage Business Solutions Inc.

Responsibilities and Duties
Interact with customers and immediately get the context of the concern and/or request
Ability to switch effortlessly between channels (phone/video call, email, live chat, co-browsing, and social media) and be the single point of contact for all enquiries
Research all the possible ways to provide solutions and quickly come up with a solution
Cases that are highly technical or requires decision making, the representative should be able to escalate to the appropriate teams and ensure resolution of the case
Performed administrative tasks, such as maintaining records and handling any changes in the policy
Ensures all compliance requirements are satisfied
Meet and maintain daily and monthly service level standards
Skills Required:
Effective communication skills that creates emotional connection with the customer
Strong customer service abilities
Ability to provide a proactive support
High analytical skills
High attention to detail
Ability to multi-task, prioritize, and manage time effectively
Qualifications
Bachelor's degree
at least 6 months experience in insurance industry and customer support experience
Familiar with Omnichannel CRM systems and practices
Knowledge of insurance investment business an asset
Proficient in MS Office Applications (Word, PowerPoint and Excel)
Entry Level / Junior, Apprentice Customer Service Business Process Outsourcing 3 openings Bachelor's degree graduate
We are a Euro-Filipino Knowledge Process Outsourcing (KPO) company that provides business solutions to global companies. With close to a decade in operations, we have helped several large companies and SMEs tap into the rich and highly-skilled Philippines labor pool to address cost-efficiency and strategic growth measures. Based in the premier business district in the Philippines, we have access to the best infrastructure and talent -- the perfect elements to create and grow your team and your business.Eastvantage brings a wealth of global insight and local knowledge that makes the transition from onshore to offshore simple and seamless.To understand how we use and process your data, please visit http://www.eastvantage.com/privacy-notice and www.eastvantage.com/privacy-policy
Kalibrr

Taguig City, Metro Manila
Permanent
Full-time