Customer Service Manager (supply chain)Japan Tobacco International

We're JTI, Japan Tobacco International, and we believe in freedom.
We think that the possibilities are limitless when you're free to choose. We've spent the last 20 years innovating and creating new and better products for our consumers to choose from. It's how we've grown to be present in 130 countries, and how we've grown from 40 to 4,000+ employees in the Philippines since 2009.
But our business isn't just business, our business is our people. Their talent. Their potential. We believe that when they're free to be themselves, to grow, travel and develop, amazing things can happen for our business. That's why our employees, from around the world, choose to be a part of JTI. It's why 9 out of 10 would recommend us to a friend, and why we've been recognized as INVESTORS IN PEOPLE in the Philippines.
It's the perfect moment for you to #JoinTheIdea. We're opening our Global Business Service center in the heart of BGC Manila and looking for more than 300 bright minds to join a global multinational with an exciting start-up vibe.
WHAT THIS POSITION IS ABOUT - PURPOSE
This position leads & manages both the pre-planning (Vendor Managed Inventory / VMI Planning) process and post-Order-to-Cash processes of Invoice Generation, Market Returns and Quality Complaints and its eventual records management & regulatory compliance in records keeping. The position also manages the nationwide reconciliation of physical with TME and SAP inventory and the CS/VMI Specialists who are Single Point of Contact for the Customer/Sales Teams in the Order to Cash Process for both the DP and NKA business of the market.The main objectives are: a.) 100% VMI Plan to Purchase Orders; b.) 100% inventory records reconciliation for the whole Market Inventory and inventory ageing management; c.) MR to CM Completion, d.) 100% Completenes and Accuracy of Records and e) product quality complaints are actioned on a timely manner
WHAT WILL YOU DO - RESPONSIBILITIES
Leads and drives the adoption of VMI Process to DP business, and is responsible for managing the people and process in the pre-planning of Order to Cash cycle of the business.
Manages the team responsible for being the SPOC for the DP/NKA for all matters regarding the Order to Cash process including but not limited to: a.) Shipment Status; b.) Planned orders and Purchase Orders; c.) MR Process and schedules; d.) all other customer-related issues on Supply Chain transactions (Customer Fill Rate, preferred receiving times et. al.)
Drives the MR Process from creation, review, approval, monitoring and eventual pullout and posting in SAP O2C process including collaborating with Finance teams for the correct application of CM and provision accruals. Leads action planning required for product quality complaints.
Leads, manages the inventory reconciliation team that ensures correct and 100% FG Inventory in SAP, inclduing managing the inventory count & drives the SAP Inventory Variance creation, review and approval process. Ensure JSOX control effectiveness and compliance at all times. Drives inventory ageing management across for total market inventory.
Leads consolidation of bad stocks for write off and timely physical destruction. Partners with Finance Tax to ensure regulatory compliance.
Lead, motivate, train and guide the personal development of the team reporting directly and indirectly to the position.
Manage various tasks and projects as they arise and upon line manager's request
WHO ARE WE LOOKING FOR - REQUIREMENTS:
Bachelor's Degree in any related course.
With at least 5 years working experience in order to cash process or planning roles
With 2 years of leadership experience preferably from a multinational or FMCG company.
With strong knowledge in Sales and Planning processes, Inventory Reconciliation and Customer Relationship Management
With good English communication skills
Proficient in MS Office Applications (MS Word, MS Excel, and MS PowerPoint), SAP (MM and O2C knowledge)
WHAT'S IN IT FOR YOU?
Work in JTI Philippines Headquarters Taguig
Be covered with medical insurance upon hiring, with dependent coverage and medicine allowance
Receive bonuses and cash allowances such as meal and transport allowance
Have access to over 200 company training
Well-being programs for employees
Opportunities for your career growth
Recreational facilities in the office - Videoke, billiard and table tennis
Be part of a truly international and diverse company with over 40,000 employees in 130 countries.
Experience the culture of an Investors in People certified company
Find out why 9 out of 10 employees recommend us to a friend.
Understand why 9 out of 10 employees say they feel free to be themselves.
Japan Tobacco International

Taguig City, Metro Manila
Permanent
Full-time