Customer Service / csrWefund Lending Corp.

The Role:
We seek a Customer service representative focusing on servicing our customers with their
questions and complaints. We are looking for a team member who can manage multiple
service channels at a time and work with all departments to ensure we grow as a company and
improve our products for our customers.
This role is part of a team driven by a passion for servicing customers to the best of our ability
and focusing on customer's experiences. Your goal would be to participate in daily customer
engagement and focusing on helping our customers succeed in their goals. We expect all team
members to come every day looking to make an impact on our customers and help our
business improve in the process.
Your Function:
Solve customer's questions in a timely manner through customer calls, facebook, email and etc.
Record the consultation content, give feedback to management and help to improve the product drawback.
Understand the micro lending knowledge, master the policy knowledge, and answer customer questions correctly.
Solve customer complaints and improve user experience.
Qualifications:
High school graduates with 1-year BPO experience / college graduates are also welcome to apply
Amenable to work in Bonifacio Global City, Taguig
Above average English communication skills, both verbally and in writing
Amenable working on shifts, holidays, weekends & extended work hours
Skills & Expertise:
Strong problem-solving skill
Has work experience in an international BPO/ call center setting
Patient and able to handle customer complaints or misunderstandings
A desire to go above and beyond job requirements to deliver an excellent customer experience and create capacity-building change for the company